As we know there is no longer a debate within small and medium sized businesses on whether technology is an essential part of the business mix, it is! Although the business climate has rebounded since 9/11 there is an extra sharp edge on competition, the race is on to be more efficient in the workplace. The winning companies will be the efficient ones. Technology is being embraced by SME business as never before - the questions are in the areas of "What comes first?", "Which product is most cost effective?" and "How do we do it?".

Our job, here at Net@Work, is to help you make those decisions and then execute on them. There are always choices and decisions, but we believe that by laying out all the facts with our clients and discussing the technology choices and their implications, the optimal choice will stand out and a road map for the technology future of the company can be defined. Read More

From left to right: Robert Stevenson, Aaron Stein, Sandy Needham, Gary Silverman (Missing Fred Chong Rutherford and Robert Duffy )

In our ongoing efforts to provide the best service possible and increase our commitment to our clients, we have implemented several positive changes to our support and client management process. Of note, is the formation of the Net@Work Client Care team who are the first line responsibility for all our clients.

Net@Work Client Care is focused on not only providing the best service possible, but also helping our clients achieve success. Whether you have a business technology question, are considering new hardware/software, or are having difficulty with your system, the goal is to provide the most personalized and satisfying experience in an efficient and timely manner. Read More

As we entered into the New Year the Net@Work team is pleased to announce the addition of M. Danny Estrada as CRM Practice Manager. This addition to the existing Customer Relationship Management team will enable the company to expand growing client demand for a seasoned business analyst. Mr. Estrada has been helping customers succeed for the past 15 years and has been working with many CRM applications since their origins. "The opportunity to add to a team like Net@Work is tremendous. Customers are beginning to understand the true impact of CRM and its role as a necessity, not a luxury. I hope to bring the right mix of consulting, project, and adoption experience that will enable our customers to sell more products and keep their customers happy and loyal." said Mr. Estrada when asked about joining the team. If you would like to contact Danny to discuss your thoughts about CRM please send him an email at destrada@netatwork.com.

Following the trend in other states, New York enacted the Information Security Breach and Notification Act (the "NY Security and Notification Act"), an important data security and notice statute. The NY Security and Notification Act took affect on December 8, 2005, and imposes certain reporting burdens on state and local agencies and companies doing business with New York residents. Generally, the NY Security and Notification Act requires businesses and state agencies, upon discovery or notification of a security breach in their computer systems, to notify any New York resident whose personal information has been acquired, or is reasonably believed to have been acquired, without authorization. This Technology Commentary provides a brief overview of the NY Security and Notification Act.

The latest Information Security breaches and Federal Regulatory disciplinary actions grace the front page of the newspapers almost everyday. While regulations like Sarbanes Oxley, HIPAA, and Gramm Leach Bliley may only impact specific organizations, non-regulated business have learned several important lessons that can be used to improve their business processes. By employing several of the following best business practices, companies can incorporate these practices as part of their own continuous internal improvement programs.Read More

Customer relationship management (CRM) is more than software and processes-it's about finding, winning, and keeping the right customers. A good CRM solution opens up communication channels and creates a client-focused information base that enables your staff to better serve your clients. By integrating your marketing, sales, and customer service functions, a good CRM system makes it easier for everyone inside your company to work together and share critical information. CRM software doesn't create this culture, but enables.

CRM software is quickly becoming a mainstream business application. CRM software vendors see the small- and medium-size business sector as particularly attractive since there are so many of them. That means there's growing competition among vendors for your CRM dollar, and that translates into improved products that can do more to make your business better. With the variety of products now available, it's critical that you make an informed decision about what can and cannot work for your business when investing in CRM. Read More

Receives Top Honors for Success with both ACCPAC and MAS 500 Products

Sage Software has again recognized Net@Work for its continued success by naming the company a top business partner for 2005. Net@Work received top honors for its outstanding work with both the ACCPAC and MAS 500 products, achieving membership in both products Presidents' Circles, distinctions bestowed annually upon select top achieving business partners.Read More

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Net@Work has again been named a Technology Pacesetter in the 2005 annual listing published by Accounting Today, Accounting Technology and Practical Accountant magazines. This is the seventh consecutive year that Net@Work has been recognized as one of the nation's most distinguished accounting and business management software resellers. Net@Work joins 100 leading companies in North America who were named to the prestigious list.

The Technology Pacesetter award recognizes top organizations that have distinguished themselves through their performance. Selection factors include leadership, industry reputation, and sales per employee, growth, and awards won by the organization.

Customer: Win Stuff / Good Stuff, LLC

Industry: Toy and game manufacturer

Location: New York, New York (Number of Locations-12, Number of Employees-230)

Solution: Sage Accpac with a suite of financial modules adapted to inventory control, order management and payroll services.

Results: Improved employees’ efficiency by 10 to 20 percent by upgrading from ACCPAC Plus to Sage Accpac.

Net@Work and Sage Accpac Provide the Right Stu for Toy Company It was a huge leap for two New York financial professionals to become entrepreneurs. But Sid Banon and his partner liked what they saw when working with a small stuffed toy company, and they bought it in 1988. One good idea led to another–such as putting the stuffed toys in small cases, and challenging people to pick up the toys with miniature cranes.

Today, Net@Work provides Metalmark with daily, onsite desktop and server support. In addition, Net@Work continues to make recommendations on how Metalmark can improve security and increase productivity. Upcoming projects may include deploying two-factor authentication, archiving of email for SEC compliance, deploying a storage area network, etc. Read More (PDF)

From left to right: Sam Sorrentino, Matthew Hegarty, Matthew Haeberle, Brian Merritt, Boris Gelb, Robert Duffy (Missing: Fred Rutherford, Sonal Vaidya, Brian Merritt)

Net@Work Welcomes 9 New Staff Members
It's been a busy month for our HR folks internally as we have brought on 9 new team members as we continue to add resources to better serve our growing client base. Welcome to Net@Work!

Brian Merritt - Business Analyst/ Consultant
Brian has extensive experience with Project Management and solutions design of ERP implementations following several years of implementing billing and point of sales systems.

Daniel Fitzpatrick- Business Analyst/ Consultant
Dan worked for several years as a project manager on point of sales implementations. He also has experience on the technical side having developed custom web sites.

Fred Chong Rutherford- Client Care Representative
Fred graduated recently with an MBA in Media Management. His expertise includes front-end website creation and digital media production methods.

Matthew Haeberle - Jr. Network Engineer
Graduated from Babson College with a degree in Business Management.

Mathew Hegarty, CISSP, MSCE- Sr. Security Engineer
Most recently Mathew held a position of Sr. Security Engineer at Computer Associates International Inc

Robert Duffy - Help Desk Support

Sam Sorrentino - Sales Director, Infrastructure Services
Sam has been in the IT industry for 20 years primarily working in Sales Mgmt positions for the reseller channel.

Sonal Vaidya - Business Analyst/ Consultant
Sonal is a specialist in SalesLogix, having overseen implementation of this product over the last few years. Prior to CRM, Sonal has worked as a project manager overseeing development and implementation of custom marketing, production planning and scheduling systems.