MAS 500 ERP – Service Management

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Managing the Service Operation for Improved Productivity and Efficiency
Service Management Plus (SM-PlusTM), the exclusive service management solutions seamlessly integrated with MAS 500, manages warranty tracking, incident reporting, resource scheduling, service repair orders, expense tracking/reconciliation, and service contracts. Core functionality of SM-PlusTM also meets internal enterprise asset management (EAM) requirements such as plant, fleet, facility and preventative maintenance.

The right service management system will help your customer service personnel respond quicker, make better decisions, utilize resources more effectively and build knowledge to speed future decision-making. SM-PlusTM acts as a delivery mechanism for your products and services to help improve efficiencies and ultimately increase corporate value and stakeholder wealth.

Key features

• Call Center & Incident Tracking allows customer service representatives to track and manage customer inquiries, offer front-line support and obtain information about a problem or issue.
• Equipment / Configuration Management provides detailed “as-built” and “as-repaired” BOM configuration for serialized equipment, including subcomponents.
• Resource Scheduling & Dispatch helps you match technician skills with job requirements and provides total visibility of available partners and material capacity for better resource utilization.
• Field Service supports full field service processes from scheduling & dispatch through repair & customer invoicing and reporting.
• Depot Repair provides flexible service center support with visibility of products from the time they arrive to the time they leave so you can meet the demands of your customers.
• Service Contracts flexible contract administration allows you to tailor your contract options to meet a variety of customer needs including billing options, rentals, special rates, automatic renewals and more.
• Warranty Tracking gain complete visibility into product warranty information including a complete history of all add-ons and replacement parts made over time from a single screen.
• Expense Reconciliation & Reimbursement allows technicians to enter time and related expenses on a work order via the simple unified time entry screen or via a web portal using the SM-Plus Web Employee Portal.
• Internal Assets manage preventive maintenance and repair of your internal machines, workstations, calibration equipment, service vehicle fleets, etc. to ensure uptime and reduce costs.
• Inventory Management ensure that the right parts are available at the right time to avoid costly repeat service calls and ensure customer satisfaction.
• Financials consolidate, integrate and analyze all your financial information so you can track business success now and in the future with built-in AP/AR & GL, budgeting, forecasting, and multi-site/currency support.

Optional Modules

• SM-Plus Mobile allows field-based personnel to perform specific functions and have access to important information without a connection to the SM-Plus base system.
• SM-Plus Web (Customer, Employee and Dealer Portal options) – provides secure Internet-based access to critical processes and information including online parts orders, warranty registration and claims and time & material entry for remote employees.

Net at Work: SM-Plus Authorized Reseller for New York (NY), SM-Plus Authorized Reseller for Rochester (NY), SM-Plus Authorized Reseller for New Jersey (NJ), SM-Plus Authorized Reseller for Connecticut (CT), SM-Plus Authorized Reseller for Pennsylvania (PA), SM-Plus Authorized Reseller for North Carolina (NC), SM-Plus Authorized Reseller for Raleigh (NC), SM-Plus Authorized Reseller for South Carolina (SC), SM-Plus Authorized Reseller for Virginia (VA), Service Management Software Authorized Reseller for New York (NY), Service Management Software Authorized Reseller for Rochester (NY), Service Management Software Authorized Reseller for New Jersey (NJ), Service Management Software Authorized Reseller for Connecticut (CT), Service Management Software Authorized Reseller for Pennsylvania (PA), Service Management Software Authorized Reseller for North Carolina (NC), Service Management Software Authorized Reseller for Raleigh (NC),Service Management Software Authorized Reseller for South Carolina (SC), Service Management Software Authorized Reseller for Virginia (VA), Service Management Solutions for MAS 500 Authorized Reseller for New York (NY), Service Management Solutions for MAS 500 Authorized Reseller for Rochester (NY), Service Management Solutions for MAS 500 Authorized Reseller for New Jersey (NJ), Service Management Solutions for MAS 500 Software Authorized Reseller for Connecticut (CT), Service Management Solutions for MAS 500 Authorized Reseller for Pennsylvania (PA), Service Management Solutions for MAS 500 Authorized Reseller for North Carolina (NC), Service Management Solutions for MAS 500 Authorized Reseller for Raleigh (NC), Service Management Solutions for MAS 500 Authorized Reseller for South Carolina (SC), SService Management Solutions for MAS 500 Authorized Reseller for Virginia (VA)

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Used with permission from Sage Software (formerly Best Software)