Enterprise Content Management (ECM) is comprised of the strategies, methods and tools used to capture, manage, store, preserve and deliver content and documents related to organizational processes. The components of ECM are:
The act of creating a digital image or data stream from paper by imaging or email and fax by importing.
The software that is used to File, Store and Retrieve documents that have been captured.
The process of getting documents or information to the appropriate person or people so action can be taken.