Managed IT Services

Our team of network experts have a round-the-clock real-time view of your network and IT assets, so that early symptoms of trouble can be identified and remedial steps can be taken before problems become severe.

Contact Expert     Support/Helpdesk


Placing a strong emphasis on customer service, our Managed IT Service and Remote Monitoring programs combine-in a fixed cost offering-the technological benefit of remote network monitoring with the practical advantage of local, on-the-ground, professional IT expertise. Our team of network experts have a round-the-clock real-time view of your network and IT assets, so that early symptoms of trouble can be identified and remedial steps can be taken before problems become severe.

Managed IT Services

Managed IT Services

Continuously monitoring the health of your infrastructure-and managing growth by:

  • Ensuring Application Availability 24x7x365
  • Reducing Technology Complexities
  • Addressing Ongoing Strategic Technology Challenges & Business Planning
  • Supporting Demanding End-users, Multiple Devices & Locations
  • Providing Constant Administration, Patches & Security Updates
  • Maintaining ‘Living’ Documentation & Compliance

Managed Services Monitoring

Monitoring

What We Are Watching and Reporting for You

  • If Critical Thresholds are Exceeded
  • Operating System Services – email / SQL running
  • Server & Workstation Performance & Monitoring – RAM, Disk, CPU etc.
  • Network Device Up/Down
  • Task Completion Notification – Backups, AV – Daily, Weekly, Monthly
  • Incident Tracking
  • Automated Monthly Performance Reports
  • Periodic Technology Reviews and Recommendations & discuss client business plans

Managed IT Services

Managing

What We are Managing for You

  • Network Equipment – Ongoing Support
  • Unlimited Remote Engineering Support
  • Administrating Active Directory Tasks
  • Administrating Exchange
  • Patching & Updating Server O/S
  • Escalating to 3rd Party Vendors/ISPs
  • Ensuring Anti-Virus is updated and active on Servers
  • Creating & Maintaining IT Asset Info
  • Reviewing System Logs

Managed IT Services Helpdesk

Help Desk

How We Are Supporting Your Users

  • Workstation troubleshooting, triage & re-imaging
  • Password resets
  • Support for Windows based applications – Office & Outlook
  • Anti-Virus support
  • Connectivity support
  • Mobile device support
  • Printer troubleshooting
  • Ability to Use of remote control to resolve issues
  • Limited support for custom applications
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