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February 18, 2010
12:00pm - 1:00pm EST
There is both excitement and anticipation for 2010 after coming out of a turbulent 2008 and 2009. Many companies have scaled back to weather the perfect economic storm and the question now is: how will they fare when things begin to improve?
We will show you how an end-to-end business system can help you deal with many of the pains of running multiple, disconnected solutions. If you have historically dealt with any of the following areas we will provide real world examples of how an extended enterprise suite can give you predictability and profitability.
Key Topics:
Revenue Inconsistency - Companies that rely on very few sales people or very few customers for the lion share of their revenue experience swings in revenue that greatly affects bottom line numbers. We will discuss how CRM can "smooth" the revenue curve by providing analytics and cross-selling opportunities with back office information.
High Training & Recruiting Costs - Organizations that spend considerable dollars in New Hire recruiting and training due to turnover and not growth are ideal candidates for CRM. You will learn how to shorten ramp up time and increase retention using CRM. With a complete business system and work flow rules your team members are fast and efficient.
Rampant Discounting or Commoditization - As companies and products move through the business lifecycle pricing moves through different phases. Using CRM you will learn how to identify maturation v. competition and improve your margins as a result. A quote-to-cash process enables you to manage your opportunities by exception and deal with bad deals before they hit your books.
Rework, Duplicate Entry or Incorrect Orders - When businesses scale beyond the original owners and employees it is common for increased revenues that lead to flat profits. When CRM can process order flow and documentation many companies reap the benefits of the risks they took in growing their business. An end to end system will remove any possibility for bad data entry along the way.
About the Presenter
M. Danny Estrada, MBA
CRM Practice Director, Net@Work
Danny Estrada is the CRM Practice Director at Net@Work and guides the vision for delivering CRM capabilities to existing customers and also helps work with internal teams on best practices and methodology for Customer Relationship Management personnel. Mr. Estrada has been consulting with sales and service teams for the past 20 years.
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