ARE YOU READY TO END YOUR
IT FRUSTRATIONS?

Cyber Security & IT Strategy paramount With Every Engagement
Experts in Supporting, Managing & Securing Office or Cloud IT
Helped 6,000+ Customers to Date
Responsive IT Support in NYC - In Record Time

Fill out the form or call 212-997-5200 for a NYC MSP Quote

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Proactive IT Management, Monitoring & Support for a Monthly Fixed Fee

Our experts are here to fully take on – or complement – your in-house IT team by providing access to subject matter experts and highly specialized monitoring, reporting, automation, and IT management platforms.

Read the Frequently Asked Questions

Virtual Chief Technology Officer (vCTO)

Responsible for smooth running of day-to-day IT, vendor management, Disaster Recovery & other mission critical components.

Sys Admins

Highly skilled technical resources. Both architects and fire fighters. Works on solution design with CTO.

Project Team

Responsible for project implementation. Ties together hardware, software and cloud to deliver a solution based on customer requirement.

Security Operations

24 x 7 team backed by Al to monitor and remediate security incidents (in conjunction with the helpdesk) within an agreed time-frame.

Network Operations

Responsible for monitoring network traffic, patching, updates, alerts and 24 x 7 monitoring.

Helpdesk

Rapid response, dedicated, expert, friendly team to answer customer issues within an agreed time-frame.

Onsite Team

Experienced technical engineers to be physically onsite on a pro-active or reactive basis.

WHAT OUR CLIENTS SAY

“Their range of talent and expertise means we don’t need our own in-house IT staff. As a result, all our people can focus on growing the company.”

President, Nice Link Home Furnishings

“ We needed a mature IT team which still offered the personal, one-to-one service. I really like how I can go to Net at Work for strategy and my team can go to their team on a daily basis. They really do help us at all levels!”

Director of Process Improvement, Spear Physical Therapy

“We appreciate the transparency and honest answers we get from Net at Work — I feel like they are absolutely vested in our success.”

CEO, MedTest Dx

“They are large enough to have subject matter experts in house, yet are small enough that we get to deal directly with individuals we know and who know us.”

VP of Finance and Administration, Federal White Cement

“Net at Work is definitely living up to their promise and helping us unleash our business success and provide even better service to our customers.”

Vice President, JR’s POS Depot

FAQs About Our IT Support

Net at Work as an MSP in NYC – What Makes Us Different?

It’s not any one thing, but a perfect combination of different things that make Net at Work such a great choice as an MSP for your IT support needs. We employ friendly, skilled, people who have a wealth of technical experience and then empower them with our market leading tools and IT intelligence software. It is this “special sauce” combined with a management team who cares about giving you a seamless experience which makes Net at Work stand out from other New York City MSP’s.

What IT support response times should I expect?

We guarantee that you will have a member of the NYC MSP team working on any critical IT support issues within 30 mins and if the problem is more complex, an escalation within 45 minutes. Of course, our vCTO driven approach means that with our guidance, issues like these will be a thing of the past.

Do I have to pay for Onsite Support?

No, our package is designed to be all-inclusive

Will you support us 24/7?

Our teams are available and ready to help you, even outside of normal business hours

Are Information Security & Cyber Security included in your Managed Services Plans?

We are a security forward managed services provider and provide a high level of Cyber Hygiene as standard, but will work with you to develop as detailed security plan is required. We take Cyber Hygiene very seriously and include a financially backed guarantee of up to $30,000 should you succumb to a Ransomware attack.

Why is the vCTO piece so important?

Having an experienced, skilled individual driving your technology strategy takes the guesswork out of planning your infrastructure and helps you get the most out of any IT spend. They are a trusted partner, who is able to evidence ROI at a board level, plan your budgets, help with compliance, plan integrations, manage security and a host of other functions which are essential to any modern business.

Do you include software as part of the package?

Yes we have many tools which we deploy on your IT estate and the list is growing by the month.

Is it easy to switch to Net at Work as our Managed IT Services Provider in New York City?

Very easy. Our experience transition team has helped many companies do this and the entire processes takes from 2 – 4 weeks depending on your organization’s size.

Interested to learn more?
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ARE YOU READY TO END YOUR IT FRUSTRATIONS?