Ink Keeps the Creativity Growing
with Net at Work and Acumatica

For B2B merchandising powerhouse Ink, it’s all about customization—on shirts, on hats, promotional products, and in the way they run their business. With a sharp focus on delivering personalized service and standout designs, this creative, energetic company has grown steadily over its nearly 40-year history. In recent years, the order volume—and complexity—has skyrocketed. That meant it was time to rethink how they operated behind the scenes.

Ink needed a platform that could keep up with that scale and complexity—without sacrificing the custom workflows and creativity that define their business. That’s where Acumatica, optimized and supported by Net at Work, came in.

Sizing Up

Since 2020, Ink has seen significant gains in both transaction volume and revenue. Monthly order volume has grown from a few hundred to more than 2,500, with a 25–30% year-over-year revenue increase. Despite that growth, they’ve kept their team lean—thanks to the automation and scalability built into Acumatica.

“We’ve scaled significantly, and we haven’t had to grow our team at the same rate. That’s the power of automation—our people can focus on what only people can do, and the system handles the rest.”

Daniel Byrum, Systems Development Director

Custom Fits, Custom Scripts

Ink doesn’t operate like a typical print shop—and that’s precisely the point. From eCommerce and order management to production and fulfillment, their model is “concept to commerce, and everything in between” and it involves moving quickly while still treating every client like they’re the only one that matters.

Acumatica’s flexibility made it possible to configure workflows, reports, and integrations to support how Ink really works. Byrum says the team leaned heavily on Net at Work’s consultative expertise to make it all happen.

“Net at Work gets it. They understand our business and don’t try to squeeze us into a standard solution,” Byrum says. “They help us shape Acumatica into something that really fits.”

Efficiency Woven In

One of Ink’s biggest wins is the ability to automate routine tasks like order approvals, inventory updates, and invoicing—freeing up the team to do what they do best.

“Humans should be doing the things that only humans can do—like creating art, talking with customers, and solving real problems,” Byrum says. “Everything else? That’s where Acumatica shines.”

Beyond the Print

Ink prides itself on building genuine relationships—with customers, vendors, and now, their ERP partner. Byrum describes the connection with Net at Work as one built on trust, warmth, and a shared drive to do great work.

“We care about the people we work with, and Net at Work has met us there,” he says. “They’re responsive, knowledgeable, and they feel like part of the team.”

Creativity, Efficiency, and Room to Grow

With Acumatica in place and Net at Work as a trusted guide, Ink is positioned to keep scaling—without losing the personal touch that makes their brand so beloved.

The improvements touch every part of the business from faster reporting to better inventory control to a smoother customer experience. And with Net at Work by their side, the Ink team is free to focus on what matters most: putting creativity to work and keeping customers happy.

“We’re building something meaningful here,” Byrum says. “And we’ve got the right systems and the right people to make that happen.”

Download the full Net at Work success story to read more about Ink’s pathway to operational excellence.