Success with CRM Requires Changing your Understanding & Perspective of Technology Adoption & Training
According to experts, 2020 is “the year of the customer,” making customer experience a top concern for any growth-focused organization. For many this means implementing new strategies and adding or upgrading technology solutions in order to remain competitive. To that…
CRM For Manufacturing: 3 Key Areas that Directly Impact Operational Performance
Many manufacturing firms have made investments in Manufacturing CRM Software to help manage their sales processes. They’ve put in place opportunity and quoting management, activity tracking and often analytic tools to measure potential sales and pipeline. As a result, most…
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ERP: The Backbone of the Customer Experience
Customer centricity is unsurprisingly becoming the norm in today’s B2C and B2B space as more businesses are realizing they need to adopt a customer centric approach in order to remain competitive. Companies like Amazon have made the consumerization of B2B…
Introducing CRM Training Camp for Microsoft Dynamics 365, Salesforce.com and Sage CRM
Introducing CRM Software Training Camp for Microsoft Dynamics 365, Salesforce.com and Sage CRM Over the past few years, Net at Work has been fortunate enough to help hundreds of organizations deploy and leverage CRM to improve the results of Sales,…
Sage X3 Integrated with Microsoft CRM – Modern Day Social CRM
For many, CRM (Customer Relationship Management) has been seen as a dated, cumbersome tool for logging contacts and notes – Microsoft Dynamics 365 For Sales has dramatically changed that. Microsoft Dynamics CRM’s new take on user experience, collaboration, & simplification…
Turning Your Field Service Operations Into a Profit Center
In many service organizations the field service division can quickly become a cost center, and today many field service organizations are focused on transitioning their field service operations from one that costs money to one that that creates revenue and…
Exceeding Customer Expectations With Connected Field Service
Customer satisfaction and technician productivity are at the center of any successful field service organization (FSO). Connected field service solutions, at any level provides many advantages, including exceeding customer expectations with reduced downtime and predicting and proactively preventing breakdowns. Field…
CRM – The Answer to Customer Satisfaction
People hardly buy anything online these days without first reading the customer reviews. Customers are no longer simply people who patronize your business, they have become your brand ambassadors and their opinions matter. Satisfied customers tell the world and so…
One from the Road, Why Sales and Customer Service Teams Need Marketing Automation
Most people associate marketing automation, or digital marketing solutions with ecommerce websites, deals of the day and monthly newsletters. All of these are certainly valid uses and are common place. They’re also examples of things that have become so common…
One from the Road, Why CRM for Inside Sales is Different
I’ve been spending a lot of time on the road with clients this year and there are a few reoccurring themes I’ve seen thus far. Several of them probably resonate with more than a few organizations and are worth sharing. …
Digital Transformation Requires Flexible Infrastructure
Integrating data across an enterprise-wide network in disparate locations is complex enough now, but for those who are not moving towards digital transformation, that process is about to become a whole lot harder. Disruptive technologies such as the cloud, mobility,…
ERP and CRM: The Perfect Duo
The key to some of the challenges most organizations face today is a successful ERP and CRM integration. Yes, you can bring together financial, managerial, and marketing procedures in one place. But will newly integrated systems be adequately maintained? Will…
Why Upgrade to New Sage CRM Version 2017 R2
Sage CRM 2017 R2 is released SAGE CRM 2017 has Introduced a Revamped User Experience. The new look is more than cosmetic appearance – it improves usability by simplifying navigation, providing faster access to the information you need and makes…
Top 3 Benefits of CRM, ERP and eCommerce Integration
Long gone is the patience for multi-click checkout processes, rough shipping estimates, and the possibility of product returns. Today’s shoppers are expecting full mobile functionality for websites, single-click checkout, and fast shipping with end-to-end package tracking & extremely friendly return…
