Exceeding Customer Expectations With Connected Field Service

By: | Category: CRM

Customer satisfaction and technician productivity are at the center of any successful field service organization (FSO). Connected field service solutions, at any level provides many advantages, including exceeding customer expectations with reduced downtime and predicting and proactively preventing breakdowns.

Field Service ‘Connected’

Connected field service software combines the Cloud, Internet of Things (IoT) technology, and sensors with the power of a robust field service management solution. With connected field service software, companies can monitor equipment remotely, troubleshoot and self-heal distressed devices, and ensure repairs are made before downtime occurs.

That’s not all, connected field service solutions can help FSOs achieve higher first-time fix rates, as well as automatically determine and schedule resources when field technicians are needed. It can even help your business create new revenue streams focused on service.


Connected Field Service: 5 Ways to Know if You’re Ready For it

Jump into the Future with Connected Field Service

Detailing the functions of connected field service application, Microsoft has put together an eBook to walk you through the different stages of connected field service and a guide to help you determine if it’s the right time for your organization to upgrade your field service solution. It uses 5 areas to assess whether or not it’s time to upgrade your field service solution, including:

• Are you successfully using a field service management tool?
• Your willingness to adopt new technology.
• The need to improve KPIs.

Read the eBook to learn more about the advantages of a connected field service solutions and assess how ready your company is for a digitally transformed FSO.