How to Process Customer Returns (RMAs) within Sage X3

Welcome to the Net at Work Sage X3 video series. In this episode, we look at how to process customer returns or RMAs (also known as return merchandise authorizations) within Sage X3.

We will explore three different functions:

• Generating RMA numbers to send to customers
• Receiving RMAs once customers deliver the returned merchandise
• Generating credit memos for customer accounts

You will see how all of these transactions tie back to the original invoice that generated the shipment.

For more information on process customer returns in Sage X3, please contact us.