IT support in New York

Next generation IT support to UNLEASH
the power of business.

Fast, friendly support delivered when you need it
Experts in remote working and frictionless deployment
Helped over 6,000 customers to date

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Managed IT Support As A Service – The Choice is Yours

Just like larger companies, small businesses need technology to operate efficiently and effectively. In many small businesses, IT resources are limited and can be quickly overwhelmed. If you fall behind in keeping up with things such as backups, patches, security, etc., the odds greatly increase that you’ll face an IT outage or other technology problem further down the road that will negatively impact your business.

With Managed IT Support comes exciting new capabilities and a suite of offerings that makes it easy for you to select the best of today’s technologies – helping you to work smarter & drive results.

Read the Frequently Asked Questions

The Value Our Managed IT Support Brings To You

Gone are the days of the unexpected expenses when dealing with your company’s technology. With our plans you will achieve these immediate day-to-day operational efficiencies:

Predictable, Fixed Monthly Fee

Peace of mind with 24/7/365 monitoring

Cost-effective access to enterprise-level support

Minimized downtime

Allows you to focus on running the business, not technology

Increased operational efficiency: no more break-fix as service

We are confident you will benefit from Net at Work’s Managed Support Services offerings that are designed to enhance and strengthen your technology strategy and extend your team’s capabilities. Our managed services strategy and support teams are here to complement your in-house IT team by providing you with access to subject matter experts and highly specialized monitoring, reporting, automation, and IT management platforms.

Net at Work Ranked #29 amongst the best Managed IT Support Providers!

Quick Facts

FOUNDED
1996

6000+
CLIENTS

RECOGNIZED
INDUSTRY LEADER

21 OFFICE
LOCATIONS

awards awards

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FAQs About Our IT Support

What makes Net at Work different?

It’s not any one thing, but a perfect combination of different things that make Net at Work such a great choice for your IT support needs. We employ friendly, skilled, people who have a wealth of technical experience and then empower them with our market leading tools and IT intelligence software. It is this “special sauce” combined with a management team who cares about giving you a seamless experience which makes Net at Work stand out from the crowd.

What kind of response times should I expect?

We guarantee that you will have a member of the team working on any critical IT issues within 30 mins and if the problem is more complex, an escalation within 45 minutes. Of course, our vCTO driven approach means that with our guidance, issues like these will be a thing of the past.

Do I have to pay for Onsite Support?

No, our package is designed to be all-inclusive

Will you support us 24/7?

Our teams are available and ready to help you, even outside of normal business hours

Is it easy to switch?

Very easy. Our experience transition team has helped many companies do this and the entire processes takes from 2 – 4 weeks depending on your organization’s size.

Why is the vCTO piece so important?

Having an experienced, skilled individual driving your technology strategy takes the guesswork out of planning your infrastructure and helps you get the most out of any IT spend. They are a trusted partner, who is able to evidence ROI at a board level, plan your budgets, help with compliance, plan integrations, manage security and a host of other functions which are essential to any modern business.

Do you include software as part of the package?

Yes we have many tools which we deploy on your IT estate and the list is growing by the month.

What about Security?

We provide a good level of Cyber Hygiene as standard, but can work with you to develop as detailed security plan as you need. We take cyber Hygiene very seriously and even include a financially backed guarantee of up to $30,000 should you succumb to a Ransomware attack.