How Mission Tile West Transformed Operations with NetSuite and Net at Work
For nearly 40 years, Mission Tile West has been a premier destination for homeowners, designers, and builders seeking high-quality, beautifully crafted tile. With an extensive selection from over 200 vendors—from small artisan workshops to major manufacturers—the company has built a reputation for excellence and expertise. But Mission Tile West is more than just a tile supplier. Its knowledgeable sales team provides a high-touch experience, helping customers design entire spaces, guiding them through material selection, layout, and finishing details.
Founded in 1984, the company has grown from a small operation into a respected leader in the tile industry. It now has three retail locations and two manufacturing facilities. Throughout this, the company has remained deeply rooted in family values, strong relationships, and a commitment to its customers.
“As companies grow, they have to disrupt old processes to make room for better ones. Net at Work has given us the right foundation to move forward with confidence.”
George Adamson, Co-Owner, Mission Tile West
The company’s sense of responsibility extends beyond the showroom. Mission Tile West serves communities significantly impacted by the recent Southern California wildfires, and it has taken an active role in supporting affected homeowners, builders, and designers. Whether helping customers navigate product selections during difficult times or delaying orders when necessary, its mission goes beyond selling tile—it’s about caring for the community it calls home.
This philosophy of care and commitment drives every decision the company makes, including its approach to business technology. When they realized their ERP implementation wasn’t serving their needs, they sought a trusted partner who would prioritize their success as they prioritize their customers. That partner is Net at Work.
A Rocky Start with NetSuite
Mission Tile West recognized the need for a more advanced ERP system and selected NetSuite, following a recommendation from another industry leader. Initially, they worked directly with another implementation team, expecting a seamless transition. Instead, they encountered a rigid, one-size-fits-all approach that didn’t account for their business’s specific needs. The implementation process felt slow and impersonal, with multiple team members cycling in and out, forcing them to re-explain challenges in every meeting.
George Adamson, co-owner of Mission Tile West, describes the experience as frustrating. The system itself had the capabilities they needed, but the lack of customization and strategic guidance left them with inefficient workflows and missed opportunities. Instead of feeling empowered by their new system, they found themselves working around it rather than with it.
A Better Way Forward
Determined to turn things around, Mission Tile West sought a second opinion. A fellow tile company introduced them to Net at Work, a trusted NetSuite implementation partner with a reputation for tailoring solutions to meet each client’s specific needs. The difference was immediate. Instead of a revolving door of consultants, they had a dedicated team that took the time to understand their business model and objectives.
With Net at Work’s expertise, they quickly made progress. Instead of waiting weeks for simple adjustments, consultants worked alongside them in real-time, configuring reports, refining workflows, and addressing inefficiencies on the spot. One of the biggest wins was setting up centralized purchasing, shifting ordering responsibilities from individual salespeople to a dedicated purchasing team. This eliminated duplicate efforts, improved efficiency, and allowed the sales team to focus on what they do best—helping customers bring their design visions to life.
Growth with Confidence
The transformation has been profound. Mission Tile West now has a NetSuite system that works for them, not the other way around. Sales teams have better financial visibility, with real-time access to order tracking and sales performance metrics previously only available at the end of the month. Payment processing is faster and more seamless, reducing the time spent on administrative tasks. Net at Work continues to provide ongoing support, ensuring that the system evolves alongside the company’s needs.
As the business grows, Adamson sees NetSuite and Net at Work as essential to the company’s future. The transition wasn’t just about upgrading software—it was about creating a foundation that allows them to scale without sacrificing the personalized service that has defined Mission Tile West for decades.
“As companies grow, they have to disrupt old processes to make room for better ones,” Adamson says. “Net at Work has given us the right foundation to move forward with confidence.”
Download the full Net at Work success story to read more about Mission Tile West’s pathway to operational excellence.
