Provide Feedback To Sage With The New In-Product Survey
Do you have ideas about improving your Sage ERP MAS 90 and 200 system? Sage takes customer feedback very seriously. Recently, Sage made it even easier for you to provide input. Let’s learn more.
A History Of Customer Input
Using customer feedback to improve the product is nothing new at Sage. Usability tests are performed with actual customers before a new version is released, and a Customer Advisory Council provides input on a regular basis. Over the years you may have participated in various types of surveys in which you were asked for product feedback, whether by mail, on the phone, or via the Internet.
This extremely valuable information helps Sage understand your challenges and then determine what can be done to improve your experience. Your feedback influences product plans, helps prioritize features and functionality in each release, and drives product roadmaps.
New In-Product Survey
Rather than you having to go to a particular screen or website to provide feedback, the new in-product survey launches automatically. After you install a new release or Product Update, the software gives you a few weeks to absorb all the new features, and then prompts you for your feedback while it is still fresh in your mind.
Launching surveys within the Sage ERP MAS products is an effective way of obtaining feedback from those people on your team who use the software on a regular basis. The following versions of Sage ERP MAS products support in-product surveys:
- Sage ERP MAS 90 and 200 4.4 (after applying a Product Update)
- Sage ERP MAS 90 and 200 4.3 (after applying recent Product Updates)
It is not always convenient to complete a survey on the spur of the moment. Taking the survey is optional; you may opt to take it immediately, decline the survey, or ask for a reminder at a later time. A Privacy Statement explains how the information will be used.
When you choose to take the survey, it will open a browser window and link to a Web-based survey. The survey will take approximately five minutes to complete, is comprised of no more than 12 single select questions, and also provides the opportunity for you to make comments and provide open feedback.
The in-product survey is one of many Sage initiatives focused on gaining a deeper understanding of your needs. Also available is the Sage ERP MAS 90 and 200 Feedback site, www.sagemas.com, where you can submit enhancement requests, or read and vote on othersí suggestions. The Sage ERP MAS 90 and 200 Online Community is a collaborative space where you can share product tips and tricks with other customers.
We encourage you to take the time to tell Sage about your product experience. Of course if you prefer, you may provide your feedback directly to us and we will make sure Sage hears about it.