Microsoft Dynamics 365 CRM for Customer Service

Having efficient customer service processes is the key to customer retention. By making sure that your customers’ issues are addressed quickly and consistently, they will be more likely to continue to support your business.

Microsoft Dynamics 365 offers several tools to ensure the operational success of your customer service team. For example, cases offer users the ability to track and monitor customer issues and inquiries.

In this on-demand webinar we will review functionality associated with Microsoft Dynamics 365 Customer Service, including:

  • Case management best practices
  • Entitlements and service level agreements
  • Using knowledge articles to resolve cases