How Certificate Management Processes Can Create a Customer Experience Edge
After the South Dakota v Wayfair, Inc. ruling, a manufacturer in New York found themselves going from having to manage less than 75 exemption certificates to requiring 1,175 documents. A national wholesaler who uses drop shipment as part of their model now must manage over 5,000 exemption certificates!
Many businesses are finding themselves failing sales tax audits due to lack of proper exemption certificates or difficulty in finding paper certificates. Audits are expensive in terms of interest, penalties, and resources required to manage the audit.
Watch this on-demand webcast to learn more about the link between exemption certificate management and improved customer service, as well as solutions that help your buyers and your business.
Topics Include:
- How exemption certificate management impacts customer experience
- The cost of mismanaging tax exempt customers
- What makes exemption certificate management so complex