The most overlooked, underutilized part of CRM is found in the customer service department.
Nearly every CRM solution provides a robust set of tools to help customer service representatives support their clients in a more efficient and effective manner.
Watch this webinar for an overview of what the customer service capabilities are in most CRM solutions and see a few examples of how it can be applied in your company to offer these improvements and more:
- Improved customer continuity with a complete view of case information.
- Smoother handoffs, effective collaboration and a reduction in repeat work
- Improved visibility and control to identify opportunities for improvement
- Increased productivity and workflows