Every aspect of a customer’s experience impacts their satisfaction with a business. But many companies are overlooking one crucial aspect of the transaction: sales tax exemption. This report looks at taking what has traditionally been a customer pain point, and turning it into a competitive edge.
Learn more about:
- How exemption certificate management impacts customer experience
- The cost of mismanaging tax exempt customers
- What makes exemption certificate management so complex
The report also includes certificate management best practices, a document validity checklist, and a cross-functional certificate management process outline.