Sage X3 Licensing: Badge Consumption

Today, we’ll be clarifying a common licensing scenario where a user requires cross-functional access in Sage X3. For example, a user requires access to standard Sage X3 functions (i.e., GESPOH) and also access to the ADC Handheld (Mobile Automation – X3 Services).

Therefore, the user role will require an ERPFULL badge and an ADCDIS badge.

We will log into the standard Sage X3 interface with user FU05.

In another browser, we’ll log in as the admin user then navigate to Administration > Usage > Session management > License usage information. As we can see, both badges are consumed.

This is the intended behavior for badge consumption. Which is also referenced here: Online Help: X3 Licensing Information – badge consumption.

To remedy this issue with badge consumption, being that the user is consuming both badges, our recommendation is to assign one role for ADC Mobile Automation and a separate role for the standard Sage X3 interface. 

When our test user FU05 logs into the Sage X3 interface, only the badge associated with the selected role is consumed. 

Also, keep in mind that Syracuse remembers the last role used for the user session. As of 2022R2 (12.0.30), if the user intends to access ADC Mobile, our recommendation would be to switch to a role that contains the ADC badge (e.g., ADCDIS) BEFORE disconnecting or logging out of the standard Sage X3 interface. 

• Note: The mechanism in which Syracuse stores and manages the last role used is currently under review. To avoid errors related to ADC mobile and badge consumption (KB 115500) please reference the workaround above until further notice.

If you have additional questions regarding badge consumption, please visit the Sage X3 Online Help Center or contact us.

NOTE: The content in this blog post was originally posted on Sage City by Darius Arnold on June 29, 2022.