Live Helpdesk Support from a Sage X3 Expert
To ensure our clients receive the best possible support from our Sage X3 Team, Net at Work is pleased to announce new enhancements to our customer support model. Starting now, when you call into our helpdesk line, you may request to speak directly with an on call Sage X3 consultant immediately.
For now, live support will be available between the hours of 9:00 a.m. and 6:00 p.m. Eastern. We are hoping to expand this service based on client feedback and results. Outside of these hours, we are still available as we have always been, through email and direct lines. We will still track the ticket in our system for management and reporting.
You can reach our Helpdesk by calling 1-800-719-3307 or by emailing firstname.lastname@example.org.
We will have a mix of our highly experienced Sage X3 project consultants on call every day and you will be routed to one with the correct specialization to meet your needs—whether your question is based in finance (AP, AR, GL), distribution (SO, PO, IM), manufacturing, or technical.
You can view their bios, along with bios for the rest of our Sage X3 team, on our website.
Net at Work is proud to offer our clients flexible options for working with our team. Call us to take advantage of one of our Xperience Service Plans or continue to use our resources as you need based on time and materials.
Reach out however you are comfortable but know that we are always looking at ways to improve your experience.