Key Areas that Directly Impact Operational Performance

Based on common trends and success of today’s leading manufacturing firms it is evident that improvement in three key areas, even when incremental, can make an enormous impact on the overall operation.

Join Derek Jacobson, CRM practice leader at Net at Work, who will discuss the most overlooked areas for improving operational performance in manufacturing: customer service and inside sales, and how firms should be leveraging their CRM (Customer Relationship Management) systems to improve operational effectiveness and reduce costs.

The session covers the 3 key areas identified, and more:

  • Case Management
  • Part and Consumable Order Management
  • Integrating ERP and CRM