Especially in the face of ecommerce and the Amazon effect, manufacturers and wholesale distributors now have an ever-increasing focus on customer satisfaction.
The challenge is that many aren’t delivering to their full customer experience potential because their systems are holding them back.
This report outlines how leading manufacturing and distribution companies have discovered that implementing the right ERP platform is what helps drive positive customer interactions, creating competitive advantage leading to increased loyalty overtime.
Access this report and learn:
- How siloed systems cause a series of critical disconnects that impede customer experience and thwart cost reduction.
- How one unified platform creates opportunities to provide more value for customers.
- Case Study of industry innovator C.O. Bigelow and how they are more efficiently managing B2C ecommerce, in-store sales and B2B distribution using NetSuite Cloud ERP.