Remote Support
Click the Remote Assist icon above to launch remote support.
After clicking on “Show My PC”, provide the four digit number to the support team member you are working with.
For immediate support please contact helpdesk@netatwork.com.
Having trouble launching Remote Assist?
Follow the steps below.
After you click the Remote Assist link you will be prompted to run or save the executable file. Select “Run” and continue to step 2.
After you choose to run the file, you will receive a security prompt. Choose the “Run” option once again to confirm that you want to launch the file.
Once you have confirmed and launched the file, you will see the screen below. Click “Show My PC Now” and provide the four digit number to the Net at Work engineer / consultant.
SMS Support Terms and Conditions
Net at Work will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls.
When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications.
They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time.”
They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy and Terms & Conditions links must be added to the Call to Action/Message Flow field in the campaign registration via TCR.
Text messaging Privacy Policy
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.