Client Experience Plans
Client Spotlight:
“I love their helpdesk team, they are always very available, responsive, and quick. We feel like our account matters to them.”
Jane Patterson
Administration Manager, Children First
PROACTIVE, PREDICTIVE & PREVENTIVE SUPPORT
Client Experience Plans
MISSION-CRITICAL SUPPORT
We look at your systems and processes holistically to help with usage and technical problems that software publishers cannot address. Our dedicated support team promptly reviews and assigns cases to the appropriate experts based on your needs.
PRIORITY RESPONSES
Our plans are designed to prioritize quick response times and offer unlimited ticket submissions. This ensures that every interaction receives prompt attention and support, empowering you with seamless assistance whenever you need it.
ACTIONABLE ANALYTICS
We deliver actionable insights via new dashboards, reports, and inquiries, providing real-time data to help your team make smarter, data-driven decisions and enhance overall business performance.
EXPERT GUIDANCE
Our deep bench of business and technical specialists gives clients exclusive access to advice, best practices, and strategic insights to help you drive adoption and get the most out of your technology investment.
BUSINESS PROCESS OPTIMIZATION
Performed on-site or remotely at your preference, this consultant-led deep dive into your operations helps ensure your solution continues to adapt and optimize as your organization evolves—enhancing productivity and supporting both short- and long-term goals.
TAILORED PLAN OPTIONS
Understanding the distinct needs of our clients, Net at Work presents three tailored client experience plan options. This variety allows you to select the plan best suited to your specific circumstances, ensuring you receive the ideal level of support and service.
WE ARE PROBLEM-SOLVERS AND PROMISE-KEEPERS
You're Not Just a Number
Real-World Expertise
Advocating for You
Your Strategic Partner & Champion
Our Solutions
Net at Work offers implementation support, recovery and rescue for an array of top third-party solutions for all areas of your business.
Acumatica
Net at Work holds the prestigious President’s Club designation as an Acumatica partner. Our certified consultants deliver comprehensive implementation, integration, and support services, transforming businesses through this feature-rich cloud ERP platform designed for small to mid-sized organizations seeking seamless business management solutions in North America.
Creatio
Creatio delivers AI-native CRM and marketing automation through a no-code platform. The software automates workflows across marketing, sales, and service operations while providing omnichannel lead management and end-to-end sales processes. Our certified consultants offer implementation and ongoing support throughout North America.
NetSuite
As a 5-Star NetSuite partner, Net at Work provides expert implementation and support for this unified business management platform. Our certified consultants across North America deliver industry-leading services for NetSuite’s powerful cloud-based ERP, CRM, and ecommerce solutions, ensuring centralized management and real-time operational visibility.
Rippling
Rippling HCM platform helps you more efficiently manage HR, Finance, and IT so you can cut down on admin busy work to focus on building your business. Manage and automate employee key business systems—from payroll and benefits to computers and corporate cards—in one integrated, easy-to-use system that delivers comprehensive workforce technology and seamless employee experience.
Sage
Net at Work stands as the largest Sage reseller and top partner in the industry. Our leading team of Sage consultants and developers across North America delivers tailored ERP solutions from Sage’s comprehensive product suite, providing midsized companies with precisely matched accounting and business management systems.
Sage X3
Sage Intacct
Sage 100
Sage 300
Sage 500
Sage Fixed Assets
Sage CRM
Sage CRM is a web-based software platform and tools for sales, marketing, and customer service, aiming to improve customer relationships and boost business productivity. Trusted by businesses in a variety of industries, Net at Work implements Sage CRM to help clients increase sales, enhance marketing, and build valuable customer relationships.
Sage HRMS
From recruiting talent to improving performance management, Sage HRMS is a complete, on-premise or Cloud-deployed human capital management solution that modernizes how HR attracts, retains, and nurtures your talented workforce through HR digital transformation. The platform offers a wide range of features— payroll processing, benefits administration, training management, employee portal self-service—to help manage your workforce technology more efficiently while ensuring compliance and analytics insights.
workforce Go
WorkforceGo’s cloud-based HCM and payroll platform can open the possibilities of your workforce technology. Eliminate administrative burdens through automated workflows, comprehensive employee databases, and integrated time management. Transform your people processes with streamlined onboarding, configurable reporting, and real-time compliance insights that drive strategic growth through human capital management.
Sage
Net at Work stands as the largest Sage reseller and top partner in the industry. Our leading team of Sage consultants and developers across North America delivers tailored ERP solutions from Sage’s comprehensive product suite, providing midsized companies with precisely matched accounting and business management systems.
Sage X3
Sage Intacct
Sage 100
Sage 300
Sage 500
Sage Fixed Assets
FREQUENTLY ASKED QUESTIONS
Who do I work with to resolve issues?
Client Experience Plan clients enjoy unlimited priority access to our support teams with expedited response times aligned per tier.
How do I determine which plan best suits my needs?
Core: Basic support
You are relatively self-sufficient, needing occasional guidance and direction to manage your own system.
Select: Unlimited Advanced Support
You would benefit from having unlimited access to Net at Work resources to resolve system issues, be a regular resource for questions and best practices, and keep your system current with key updates.
Premier: Unlimited Advanced Support
You receive proactive system optimization, and regularly scheduled engagements. Your organization implements efficiency and optimization processes wherever possible.
Why a Client Experience subscription?
Ad-hoc Break-fix support models are disruptive and expensive. The Net at Work Client Experience Plan is a predictable monthly investment that ensures rapid responses if something does go wrong, and more importantly, includes conscientious proactive initiatives to prevent system issues and promote efficiencies.
What type of training is included?
All plans offer unlimited access to our on-demand library. Premier Client Experience Plan subscribers receive preferential rates on remote and onsite training.
When/how do I receive new reports and can I request a specific report?
CEP subscribers receive preferential rates and can request assistance with new dashboards, reports, minor customizations, printed document templates, and other services.
Can I upgrade my existing support plan to a CEP?
Yes, you may upgrade at any time. Please reach out to your Account Manager or helpdesk@netatwork.com.
If my business application is so easy to use, why do I need advanced support?
As your business expands and evolves, new opportunities arise to leverage smarter and more efficient functionality. Our Client Experience Plans extend well beyond merely supporting your business applications.
READY TO UNLEASH YOUR TECHNOLOGY'S FULL POTENTIAL?
Our technology experts are ready to help you select the right Client Experience Plan for your business.
Call: 1-800-719-3307