SM-Plus Service Management Software for MAS 500 ERP

By: | Category: ERP

For companies who manufacture, sell, install, or service technical or industrial products, a specialized software solution is essential. Single Source Systems offers SM-Plus, a tightly integrated Gold level Endorsed Solution for Sage ERP MAS 500 customers.

SM-Plus can help your organization improve operating efficiencies and increase profits and customer satisfaction. SM-Plus includes a full spectrum of functions, making it well-suited for a broad range of companies. Here are some of the highlights of this robust solution:

Advanced Quote Management: Engineering or design departments can easily define and maintain unit configurations, specialized features and related costs. A rules-based Quote Configurator enables your sales team to quickly create estimates.

Contact Center & Incident Tracking: Customer service representatives can track and manage customer inquiries; offer front-line support; and manage case statuses.

Equipment/Configuration Management: With this feature you can create detailed as-built, as-sold, and as-repaired BOM configurations for serialized assets and equipment.

Work Order Management: Service Request/Repair Orders (SROs) provide a complete work breakdown structure and can be utilized for design and install projects, depot repair, rework, or field services.

Field Service: Full field service capabilities including: scheduling and dispatch; incident history; work order management; inventory use and replenishment; and customer invoicing and reporting are built into SM-Plus.

Depot Repair: For depot repair centers, SM-Plus offers return material authorizations, advanced exchange, and pre-defined SRO templates describing expected material and labor usage.

Service Contracts: Flexible contract administration and service-level agreements allow you to tailor contract options to meet a variety of customer needs including billing options, rentals, special rates, service response expectations, and automatic renewals.

Warranty Tracking: Allows complete visibility into product warranty information from a single screen including a complete history of all add-ons and replacement parts made over time.

Internal Assets: To prevent costly unexpected delays and downtime, often detrimental to customer satisfaction, you can manage preventive maintenance and repair of internal machines, workstations, calibration equipment, and service vehicle fleets.

Workflow Automation: System event management helps ensure customer satisfaction and improve efficiencies by enforcing and automating documented best practices that employees can follow to eliminate error and reduce transaction costs.

End-to End Mobility: Allows field personnel to maintain connectivity through the use of handheld wireless devices.

We have only scratched the surface of the capabilities of this product.

Please give us a call to learn more about this endorsed service solution for Sage ERP MAS 500.