Field Service ERP System - Accounting Software - Unleash the Power of Your Service Organization

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Adapting to the ever-changing complexities in Field Service Management

You want to provide your customers with dependable service from knowledgeable technicians who foster loyalty with fast and reliable service. Your technology infrastructure should enable your service business to run more efficiently and effectively now and in the future. Net at Work technology experts help design a holistic system with a cloud-based enterprise resource planning (ERP) system, for Field Service organizations, at its core that eliminates costly data silos. Allowing your business to:

Build customer satisfaction

Deliver dependable service from knowledgeable technicians who foster loyalty with fast and reliable service.

Improve field-to-office communication

Connect technicians and back-office teams with tools that keep everyone aligned on status, resources, and next steps.

Simplify accounting

Streamline billing and financial processes so you can focus more on service delivery and less on administrative overhead.

GETTING STARTED WITH NET AT WORK

Net at Work’s advisors will work with you to fully assess your current systems and processes to gain an understanding of your specific business needs and challenges. They will then develop a plan to create a seamless system that supercharges your business, maximizes your employee resources, and delights your customers. Here are some of the benefits you can expect:

Fully unified platform – Utilizing a Field Service Management (FSM) system that is native to your ERP system means eliminating costly data silos that take time to manage and can lead to costly errors.
Dynamic Reporting — Seamlessly connected FSM, ERP, and CRM systems give you access to richer reporting, allowing you to make decisions faster and more reliably.
Mobile Interface — Exceed customer expectations by empowering on-site technicians with the power of your organization in their hands. With FSM integrated seamlessly in your ERP system, inventory, customer history, reporting, and more are always current and provide a valuable connection to your organization.

ERP for Field Service Organizations

Featured ERP
Resources & News

The Internet of Things (IoT) is Transforming Field Service Organizations

The Internet of Things (IoT) has already transformed field service by allowing organizations to deliver faster and more proactive service to customers. Used right, IoT provides a way for field service organization to greatly improve productivity, reduce downtime, and turn data from connected devices into immediate predictive actions that drive major improvements in how field service team deliver services. Ultimately, these changes are resulting in increased levels of customer satisfaction while at the same time reducing costs. Field Services Before IoT Before IoT, lack of context and communication led to delays and customer frustration. With advancements in field service technology, field service organizations can provide proactive service for maximum uptime and customer satisfaction. Additionally, service organizations are addressing, and significantly improving, some of the industry’s top priorities with IoT; including: more quickly meeting customer demands, increasing product complexity, and building a skilled service workforce. Without a doubt IoT is redefining service and leading the future of field service, as noted in a recent eBook on the topic. Access the full eBook on Field Service and the impact of IoT to learn more about how IoT can help your field service organization reduce costs and increase efficiency – while reaching high levels of customer satisfaction.

Improve the Profitability of Your Field Service Operations

Exceeding Customer Expectations With Connected Field Service

Customer satisfaction and technician productivity are at the center of any successful field service organization (FSO). Connected field service solutions, at any level provides many advantages, including exceeding customer expectations with reduced downtime and predicting and proactively preventing breakdowns. Field Service ‘Connected’ Connected field service software combines the Cloud, Internet of Things (IoT) technology, and sensors with the power of a robust field service management solution. With connected field service software, companies can monitor equipment remotely, troubleshoot and self-heal distressed devices, and ensure repairs are made before downtime occurs. That’s not all, connected field service solutions can help FSOs achieve higher first-time fix rates, as well as automatically determine and schedule resources when field technicians are needed. It can even help your business create new revenue streams focused on service. [blogpromo type=’whitepaper’ link=’https://www.netatwork.com/resource/connected-field-service-5-ways-to-know-if-youre-ready-for-it/’ btntext=’Download Now’ iconlabel=’eBook’] Connected Field Service: 5 Ways to Know if You’re Ready For it Jump into the Future with Connected Field Service[/blogpromo] Detailing the functions of connected field service application, Microsoft has put together an eBook to walk you through the different stages of connected field service and a guide to help you determine if it’s the right time for your organization to upgrade your field service solution. It uses 5 areas to assess whether or not it’s time to upgrade your field service solution, including: • Are you successfully using a field service management tool?
• Your willingness to adopt new technology.
• The need to improve KPIs. Read the eBook to learn more about the advantages of a connected field service solutions and assess how ready your company is for a digitally transformed FSO.

12 Metrics That Drive Field Services Profitability

So how do you select the best field service metrics? This guide will outline a number of the most useful and insightful metrics for tracking your field service business.

Recorded Webinar

Field Service Automation Unleashed – Revolutionize Performance From Office to Field

In this recorder webinar, we will demonstrate the advanced automation capabilities of NetSuite’s industry-leading Field Service Management solution. We will illustrate how this powerful platform has helped organizations like yours streamline processes, boost productivity, and elevate customer experience to unparalleled levels.

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Our Field Service experts are available to answer any questions.

General Inquiries:

1-800-719-3307

CONTACT A FIELD SERVICE ERP EXPERT