Technology in Practice

In 2021, Gartner analysts predicted that more than 85% of organizations would embrace a cloud-first principle by 2025 and would not be able to fully execute their digital strategies without the use of cloud-native architectures and technologies. Now, in 2025, that prediction is becoming a reality. Yet for small and medium-sized businesses (SMBs), this overwhelming trend toward cloud adoption shouldn’t overshadow a critical question: What deployment model will best serve your unique business needs and strategic goals? The answer isn’t found in following the crowd, but in understanding how each option aligns with your company’s specific circumstances, growth trajectory, and operational requirements. While the cloud revolution has transformed enterprise software accessibility, the decision between cloud and on-premise ERP deployment requires careful consideration of multiple factors that go far beyond current market trends. The Cloud Migration Wave: Understanding the Numbers The statistics paint a compelling picture of cloud adoption momentum. Small and medium-sized businesses (SMBs) are projected to allocate more than half of their technology budgets to cloud services in 2025, representing a fundamental shift in how businesses approach technology infrastructure, according to CloudZero’s analysis of current market trends. This isn’t just about following trends but  reflects real business drivers. Supporting this trend, Gartner’s research shows that by 2025, 51% of IT spending across application software, infrastructure software, business process services and system infrastructure markets will have shifted from traditional solutions to the public cloud, compared to 41% in 2022. In 2022, more than $1.3 trillion in enterprise IT spending was at stake from the shift to cloud, growing to almost $1.8 trillion in 2025. For SMBs specifically, the cloud represents accessibility. In 2022, 57% of SMB workloads and 56% of SMB data resided in public clouds, with a further 6% of each planned to move into the cloud in the next 12 months, according to AAG IT Support’s analysis of cloud computing trends. This means that by 2023, approximately 63% of SMB workloads were hosted in the cloud. Why SMBs Are Choosing Cloud ERP Solutions Cost-Effectiveness and Predictable Expenses Cloud ERP solutions fundamentally change the financial equation for SMBs. Traditional on-premise systems require substantial upfront capital investments in hardware, software licenses, and IT infrastructure. Cloud solutions operate on subscription models, converting capital expenses to operational expenses and providing more predictable monthly costs. Cloud ERPs offer a cost-effective alternative with lower initial investment, often operating on a subscription-based model. This allows SMBs to access advanced ERP features without a significant financial burden. For growing businesses with limited capital, this accessibility can be transformational. Scalability That Grows with Your Business Cloud ERPs are inherently scalable, allowing SMBs to seamlessly adjust their operations as they grow. This flexibility ensures that the ERP system evolves in harmony with the business, accommodating increased data, users, and complexity. This scalability advantage becomes particularly valuable for SMBs experiencing rapid growth or seasonal fluctuations. Enhanced Collaboration and Real-Time Access Modern business demands real-time collaboration across locations and devices. Cloud ERPs facilitate seamless collaboration by providing a centralized platform accessible to stakeholders across the supply chain. This fosters improved communication, transparency, and agility in responding to market demands. The remote work revolution has only amplified these benefits. Cloud-based systems enable your team to access critical business data from anywhere with an internet connection, supporting hybrid work models and improving overall operational flexibility. Reduced IT Overhead and Automatic Updates For SMBs with limited IT resources, cloud ERP solutions eliminate many traditional infrastructure management burdens. Software updates, security patches, and system maintenance become the vendor’s responsibility, allowing your team to focus on core business activities rather than technical administration. for IT resources to execute data redundancy, data replication and disaster recovery procedures for additional cost savings. The Continued Case for On-Premise Solutions Despite the cloud momentum, on-premise ERP systems remain the right choice for certain SMBs, particularly those with specific requirements that cloud solutions may not adequately address. Enhanced Security and Control For businesses in highly regulated industries or those handling sensitive data, on-premise solutions can provide greater control over security protocols. Private cloud deployment provides enhanced security features, as the infrastructure is dedicated to a single organization. It allows for greater control over security protocols, data access, and compliance with industry regulations. Some SMBs prefer maintaining physical control over their data and systems, especially when dealing with proprietary processes or intellectual property that they consider too sensitive for cloud storage. Customization and Integration Flexibility On-premise solutions often offer greater customization possibilities for businesses with unique operational requirements. Companies with complex, industry-specific processes may find it easier to modify on-premise systems to match their exact workflows. Network Independence and Performance Businesses in areas with unreliable internet connectivity or those requiring consistent high-performance access may benefit from on-premise solutions. These systems don’t depend on internet connectivity for core operations, ensuring business continuity regardless of network issues. Making the Right Decision: Key Considerations 1. Focus on Business Fit First Application fit and implementation partner choice are the most important decisions you will make to ensure ERP system success. Technology deployment is secondary. This perspective from Net at Work emphasizes that your deployment decision should follow, not lead, your ERP selection process. Before choosing between cloud and on-premise, clearly define your business requirements, growth projections, and operational priorities. The best ERP system is the one that aligns with your business processes and strategic goals, regardless of its deployment model. 2. Evaluate Total Cost of Ownership Compare the cost of ownership over a reasonable period of time – 5 to 7 years, for example – to see the true comparison of your total costs. Consider not just subscription fees or licensing costs, but also implementation expenses, training costs, ongoing support, and potential productivity impacts during transition. 3. Assess Your IT Capabilities Honestly evaluate your organization’s IT expertise and resources. If you have limited technical staff, cloud solutions may provide better long-term value. However, if you have strong IT capabilities and prefer maintaining direct control, on-premise solutions might align better with your operational model. 4. Consider Your Growth Trajectory Fast-growing SMBs often benefit from cloud solutions’ scalability, while stable businesses with predictable needs might find on-premise solutions more cost-effective over time. Consider where your business will be in three to five years, not just your current state. Function-Specific Solutions: Tailoring Deployment to Business Needs Many SMBs are discovering that hybrid solutions offer optimal flexibility. 89% of businesses report using multi-cloud solutions, and this approach is increasingly extending to ERP deployments. Hybrid ERP approaches might involve cloud-based financial modules for accessibility and collaboration, while maintaining on-premise inventory or manufacturing modules for performance or security reasons. This strategy allows businesses to optimize each function according to its specific requirements. Implementation Success: The Partner Advantage Regardless of your deployment choice, implementation success depends heavily on your partner selection. A 2023 survey of 1,500 retailers, manufacturers and distributors by StackPlan found businesses that hired a software consultant to implement their new ERP or business system achieved a success rate of 85%. ERP migration can be a complex process, but partnering with experienced specialists can significantly improve outcomes. Organizations like Cloud at Work, which specializes in hosting Sage applications, demonstrate how deep application expertise combined with cloud infrastructure knowledge creates superior results. Cloud at Work’s approach exemplifies the value of collaborating with partners who understand both the technical and business aspects of ERP systems. Success stories like Midway Industrial Supply, which achieved significant efficiency gains, with a 25% increase in operational efficiency across all processes after migrating to Acumatica Cloud ERP, demonstrate the transformative potential of well-executed implementations. Current Market Innovations Driving Change The ERP landscape continues evolving rapidly, with artificial intelligence and machine learning integration becoming standard features. According to IDC research, AI technology will be inserted into the processes and products of at least 90% of new enterprise apps by 2025. More than 65% of organizations believe AI is critical to their ERP systems, according to NetSuite’s analysis of current market trends, and these advanced capabilities are increasingly available in both cloud and on-premise deployments. Modern ERP systems offer predictive analytics, automated workflows, and intelligent insights that can transform business operations regardless of deployment model. Looking Forward: Preparing for Tomorrow’s Needs As SMBs scale and take on complexity, they begin to understand that their current technology and overall approach may not be well-suited to support their next steps and strategic vision. The key is selecting an ERP solution and deployment model that not only meets today’s needs but positions your business for future growth and innovation. Consider emerging technologies like IoT integration, advanced analytics, and mobile-first interfaces when evaluating your options. Both cloud and on-premise solutions are evolving to support these capabilities, but their implementation approaches and timelines may differ. Making Your Decision with Confidence The choice between cloud and on-premise ERP isn’t about picking the “right” or “wrong” option, it’s about selecting the approach that best serves your business goals, operational requirements, and growth strategy. When done right, the system being deployed in the cloud is invisible to the system users, meaning your deployment choice should enhance, not complicate, your business operations. Whether you choose cloud’s accessibility and scalability or on-premise’s control and customization, success depends on thorough planning, careful vendor selection, and expert implementation support. The most important decision isn’t where your ERP runs, but how well it integrates with and enhances your business processes. The future belongs to businesses that make informed, strategic technology decisions aligned with their unique needs and goals. Your ERP migration—whether to cloud or on-premise—represents an opportunity to transform operations, improve efficiency, and position your business for sustainable growth. Ready to explore how you can transform your business operations? Contact us today for a complimentary Business Health Assessment. Our experienced consultants will help you evaluate your options, understand your requirements, and develop a strategic roadmap for ERP and hosting success that aligns with your business goals.

Are distribution companies prepared for a future where sustainability isn’t just an option, but a competitive necessity?   According to research from McKinsey & Co., logistics emissions from freight and warehousing account for at least 7 percent of global greenhouse gas (GHG) emissions, while Grand View Research reports that the global green logistics market size was estimated at more than $1.5 billion in 2024 and is expected to register a CAGR of 8.1% from 2025 to 2030. The convergence of environmental regulations, customer expectations, and economic opportunities is reshaping how distribution companies approach their operations—and modern distribution ERP systems are emerging as critical enablers in this transformation. The Sustainability Imperative for Distribution The urgency surrounding sustainable logistics practices has never been more pronounced. As reported by DHL, the European Environment Agency predicts that logistics will account for up to 40% of global carbon dioxide emissions by 2050 unless effective measures are taken. For distribution companies, this represents both a significant challenge and a transformational opportunity. “Modern ERP systems serve as the technological backbone for sustainable logistics initiatives, providing the data visibility, process integration, and analytical capabilities necessary to implement and monitor green practices effectively.” The business case for sustainable logistics extends beyond compliance. A recent study found evidence that High Sustainability companies significantly outperform their counterparts over the long term, both in terms of stock market as well as accounting performance. Moreover, a survey by McKinsey found that 66% of respondents say that they consider sustainability when they make a purchase, indicating that sustainability initiatives can directly impact customer acquisition and retention. How ERP Systems Enable Green Logistics Transformation Modern enterprise resource planning (ERP) systems can serve as the technological backbone for sustainable logistics initiatives, providing the data visibility, process integration, and analytical capabilities necessary to implement and monitor green practices effectively.  Real-Time Visibility and Carbon Tracking  Distribution ERP systems improve supply chain management efficiency in multiple ways. They enable companies to streamline supply chain functions through automation. They improve visibility across the supply chain, so stakeholders can quickly make informed decisions about how to reduce costs in manufacturing, logistics and procurement. This visibility extends to environmental metrics, enabling companies to track carbon emissions across their operations. “The companies that move first to integrate sustainability into their core operations through modern ERP systems will not only reduce their environmental impact but also position themselves for long-term competitive advantage in an increasingly sustainability-conscious marketplace.”  For example, NetSuite allows businesses to monitor all business processes, including capturing and measuring carbon dioxide emissions, implementing carbon reduction programs, and tracking carbon capture activities. This feature enables businesses to make informed decisions about their carbon sequestration activities. The ability to measure and monitor environmental impact in real-time represents a fundamental shift from reactive to proactive sustainability management.  Recognizing that need, established ERP publishers and recent start-ups are now offering carbon accounting platforms. Some allow for targeted emission calculation using utility bills, travel, and logistics patterns; others link footprint insights immediately to offsetting marketplaces.  Optimizing Transportation and Route Planning  Transportation represents one of the largest opportunities for emissions reduction in distribution operations. ERP systems contribute to transportation optimization through several mechanisms: Advanced Route Optimization: Some modern ERPs provide real-time visibility into the supply chain, allowing organizations to monitor their supply chain performance and make informed decisions about future operations. This visibility enables sophisticated route planning that minimizes fuel consumption and reduces emissions.  Load Consolidation: One of the biggest hurdles to sustainable, profitable shipping is figuring out how to pack cargo. Predictive packaging algorithms integrated with ERP data help optimize shipment sizes and reduce waste.  Multi-Modal Transportation Management: ERP systems can evaluate different transportation modes and automatically select the most environmentally efficient options while balancing cost and service requirements.  Inventory Optimization and Waste Reduction  Excess inventory represents both financial waste and environmental burden through increased warehousing needs, obsolescence, and disposal. ERP systems address this through: Demand Planning and Forecasting: NetSuite procurement capabilities communicate with suppliers and ensure accuracy throughout the purchasing process. Then, integrated demand planning, inventory management and AI powered predictive analytics optimize production strategies. Better demand forecasting reduces overstock situations and minimizes waste. Just-in-Time Inventory Management: By using an ERP solution to automate manual, repetitive, time-consuming tasks, you’ll release your teams from the limitations those tasks impose on their roles and foster individual creativity, enabling more responsive inventory management that reduces carrying costs and environmental impact.  Supplier Engagement and Sustainable Sourcing  Sustainable procurement is about more than protecting the environment, workers and customers. It’s also about protecting businesses by increasing supply chain resiliency, reducing costs over time and ensuring that organizations maintain compliance with global regulatory mandates.  ERP systems facilitate sustainable sourcing through: Supplier Scorecarding: Leveraging the Internet of Things (IoT), data analytics, ERP and other platforms enables real-time data tracking and sharing, while AI helps make sense of the data to provide supply chain visibility. This visibility enables comprehensive supplier evaluation based on sustainability criteria. Supply Chain Transparency: Until consumer companies identify the sustainability problems in their supply chains, they cannot begin to collaborate with their suppliers on solving those problems. ERP systems provide the data foundation necessary for this identification and ongoing monitoring. Reverse Logistics and Circular Economy  The circular economy represents a significant opportunity for distribution companies to reduce environmental impact while creating new revenue streams. Reverse logistics is a crucial part of supply chain management, focusing on the movement of goods after they reach the end user.  ERP systems support circular economy initiatives through: Returns Management: When integrated with supply chain solutions, ERP systems improve visibility across all reverse logistics processes, enabling more efficient processing of returns, refurbishment, and recycling.  Product Lifecycle Tracking: Comprehensive tracking capabilities allow companies to monitor products throughout their lifecycle, identifying opportunities for reuse, remanufacturing, or recycling.  Industry Applications and Best Practices  Different distribution sectors can leverage ERP systems for sustainability in unique ways: Chemical Distribution: To help you meet these challenges, Net at Work created Chem at Work, a comprehensive ERP solution for the chemical industry built upon Sage X3 and our industry expertise. Chemical distributors can use ERP systems to track hazardous materials, optimize transportation routes for safety and efficiency, and ensure regulatory compliance. Food and Beverage Distribution: ERP systems help food distributors optimize cold chain logistics, reduce food waste through better inventory rotation, and track sustainability metrics across temperature-controlled supply chains. Electrical Distribution: As private investment and government funding of over $1 trillion begins to flow for a broad array of electrification projects over the next several years, NAED distributors will have the services, materials, and solutions needed for these efforts. Electrical distributors can use ERP systems to support the growing renewable energy infrastructure market while optimizing their own company’s operations. Implementation Considerations and Challenges While ERP systems provide powerful capabilities for supporting green logistics, successful implementation requires careful consideration of several factors: Total Cost of Ownership: Transitioning to green logistics often involves substantial upfront investments in new technologies, infrastructure, and training. Organizations must develop comprehensive business cases that account for both short-term costs and long-term benefits. Change Management: To authentically fulfill your commitments, embed sustainability in your corporate goals, measurement, and decision-making. Technology alone doesn’t drive sustainability outcomes; organizational commitment and process changes are equally important. Data Quality and Integration: The gaps may have been acceptable when carbon footprint data were used only to inform the annual sustainability report. Today, accurate, timely environmental data requires robust integration across systems and partners. Emerging Trends and Future Opportunities The intersection of ERP systems and sustainable logistics continues to evolve rapidly. Artificial intelligence plays a big part in helping businesses transform the sustainability of their logistics, with applications including: Predictive Analytics for Emissions Reduction: AI-powered demand forecasting and route optimization that considers environmental impact alongside traditional metrics  Automated Sustainability Reporting: Integration with carbon accounting platforms for real-time ESG reporting  Supply Chain Risk Management: Predictive modeling to identify sustainability-related supply chain risks before they impact operations  The Path Forward  The transformation toward sustainable logistics represents both a competitive imperative and a significant opportunity for distribution companies. ERP systems provide the technological foundation necessary to measure, manage, and optimize environmental impact while maintaining operational efficiency.  However, success requires more than technology implementation. Supply chain trends and expectations for sustainability will only continue to increase, and so will the type and number of use cases where many-to-many ecosystems are required. Companies must develop comprehensive sustainability strategies that integrate technology, process optimization, supplier engagement, and organizational change management.  The companies that move first to integrate sustainability into their core operations through modern ERP systems will not only reduce their environmental impact but also position themselves for long-term competitive advantage in an increasingly sustainability-conscious marketplace. Ready to explore how ERP systems can support your organization’s sustainability goals? Contact us today for a complimentary Business Health Assessment to discover how the right ERP solution can help your distribution company reduce environmental impact while improving operational efficiency.

If a cyberattack shuts down your healthcare ERP system for days, can your patients still receive the care they need? Healthcare organizations face a growing cybersecurity crisis, with the American Hospital Association reporting that the healthcare field experienced more cyberthreats in 2024 than any other critical infrastructure industry, and related research found that, as of early 2025, 92% of healthcare organizations experienced at least one cyberattack in the past 12 months. Additionally, McKinsey & Company reports that healthcare provider organizations incur the highest cost for data breaches of any industry, averaging $9.8 million per incident, which is more than 1.5 times the financial services industry’s average cost of $6.1 million. Beyond financial losses, cyberattacks directly threaten patient care and organizational survival. For small-to-medium-sized healthcare practices and senior living centers, this reality demands immediate attention to how enterprise resource planning (ERP) systems handle patient data protection. The Current Threat Landscape Rising Attack Frequency and Sophistication Cyberattacks targeting the healthcare sector have continued to intensify, with hundreds of healthcare cyberattacks reported thus far in 2024. These aren’t simple data theft attempts; they’re sophisticated operations designed to maximize disruption to patient care. The most significant cyberattack in U.S. healthcare history occurred when ransomware hit Change Healthcare, impacting every hospital in the country and exposing the health data of 190 million people. This incident highlighted how interconnected healthcare systems create cascading vulnerabilities that can paralyze entire care networks. ERP Systems as Prime Targets Healthcare ERP systems are particularly attractive to cybercriminals because they: Centralize vast amounts of protected health information (PHI) Control critical business functions including billing, scheduling, and supply chain management Often integrate with multiple third-party vendors and systems More than four out of five physicians have been victims of some type of cyberattack, with “phishing” being the most common (55%). These attacks frequently target ERP login credentials to gain system-wide access. The Critical Role of ERP Selection in Cybersecurity Cloud-Native vs. Legacy Systems The choice between modern cloud-based ERP systems and legacy on-premise solutions directly impacts cybersecurity posture. According to a 2021 survey, 73% of the healthcare industry uses legacy technology, leading to manual reporting processes that are time-consuming and prone to human error. Modern cloud ERP systems can offer several security advantages: >Built-in Security Architecture: Cloud-native systems are designed with security as a foundational element, not an afterthought. They include encryption, multi-factor authentication, and automated security updates as standard features. Compliance by Design: Healthcare ERP software like Sage Intacct helps healthcare organizations maintain HIPAA compliance through advanced security controls and audit trails. Vendor Security Expertise: Cloud ERP providers invest significantly more in cybersecurity expertise than individual healthcare organizations can afford internally. “Beyond financial losses, cyberattacks directly threaten patient care and organizational survival.” Integration and Third-Party Risk Management Third-party breaches remain top concerns for 2025, with supply chain attacks becoming increasingly common. ERP systems must be evaluated not only for their internal security but also for how they manage integrations with: Electronic Health Records (EHR) systems >Medical devices and IoT endpoints Payment processing platforms Business intelligence tools Vendor management systems Essential Cybersecurity Strategies for Healthcare ERP 1. Comprehensive Risk Assessment Before selecting or upgrading an ERP system, healthcare organizations must conduct thorough risk assessments that include: Asset Inventory: Maintaining comprehensive and continuously up-to-date visibility across the whole organization is the first step in healthcare cybersecurity. Data Flow Mapping: Understanding how PHI moves through the ERP system and its integrations Vendor Security Evaluation: Assessing third-party providers’ cybersecurity practices and compliance certifications 2. Zero Trust Architecture Implementation Organizations must adopt a zero-trust approach that treats all access requests as potentially malicious, regardless of source. For healthcare ERP systems, this means: Network segmentation to isolate ERP systems from other network traffic Multi-factor authentication for all system access Role-based access controls with principle of least privilege Continuous monitoring and verification of user activities 3. Advanced Threat Detection and Response AI-driven threats are becoming increasingly sophisticated, requiring equally advanced defense mechanisms. Healthcare organizations need ERP systems that incorporate: Real-time threat detection powered by artificial intelligence Automated incident response capabilities Behavioral analytics to identify unusual user patterns Integration with security information and event management (SIEM) systems 4. Regular Security Assessments and Updates The HITECH safe harbor requires healthcare organizations to adopt “recognized cybersecurity practices” to qualify for reduced penalties in case of breaches. This includes: Regular vulnerability assessments and penetration testing Automated security patching and updates Compliance monitoring and reporting Business continuity and disaster recovery planning The Value of Expert Technology Advisory Why Healthcare Organizations Need Specialized Guidance Gartner predicted that by the end of 2025, lack of talent or human failure will be responsible for over half of significant cyber incidents. Small-to-medium-sized healthcare organizations face particular challenges: Limited internal IT security expertise Budget constraints for cybersecurity investments Complexity of healthcare compliance requirements Rapidly evolving threat landscape The Technology Advisor Advantage Working with experienced technology advisors provides several critical benefits: Industry Expertise: Advisors specializing in healthcare understand the unique regulatory requirements and operational challenges facing medical practices and senior living centers. Vendor Agnostic Approach: The best advisors maintain an agnostic approach, recommending solutions based on organizational needs rather than vendor relationships. Holistic Security Strategy: Rather than focusing solely on ERP selection, experienced advisors help organizations develop comprehensive cybersecurity strategies that address people, processes, and technology. Ongoing Support: Dedicated support teams ensure that organizations maximize their software investment, benefiting from continuous updates and expert guidance tailored to their needs. Regulatory Compliance and Future-Proofing Evolving Compliance Requirements Several bipartisan bills have been introduced to strengthen cybersecurity requirements in the healthcare sector, including the Health Infrastructure Security and Accountability Act of 2024. Healthcare organizations must ensure their ERP systems can adapt to evolving regulatory requirements. Key compliance considerations include: HIPAA Security Rule requirements for PHI protection State data protection laws and breach notification requirements Medicare and Medicaid compliance for billing and claims processing Emerging cybersecurity frameworks and performance goals developed by HHS in cooperation with the Healthcare and Public Health sector Building Cyber Resilience  Technology failures and cyber outages can disrupt operations for extended periods, with one in three physicians reporting their practice experienced a cyberattack-related business shutdown. Resilient ERP systems must include: Redundant data centers and backup systems Real-time data replication and recovery capabilities Business continuity planning and testing Staff training and incident response procedures Key Takeaways for Healthcare Leaders Cybersecurity is a Patient Safety Issue: In 2023, >71% of healthcare organizations surveyed who had suffered cyberattacks reported poor patient outcomes because of delays in procedures and tests following the attacks. ERP Selection Directly Impacts Security Posture: Modern cloud-based ERP systems offer significantly better security capabilities than legacy on-premise solutions, with built-in compliance features and professional security management. Integration Security is Critical: Third-party breaches remain a top concern for 2025. ERP systems must be evaluated for their ability to securely manage integrations with other healthcare technologies. Expert Guidance is Essential: The complexity of healthcare cybersecurity requires specialized expertise that most SMB organizations cannot maintain internally. Working with experienced technology advisors ensures proper ERP selection and implementation. Proactive Approach Reduces Risk: A survey of physicians by the American Medical Associationfound that 85% believe it is crucial to share electronic data outside of their health system for quality care but want to do it safely. Proactive cybersecurity measures enable secure data sharing while protecting patient privacy. Compliance Benefits Healthcare Practices: Organizations that adopt recognized cybersecurity practices may qualify for reduced penalties under HITECH safe harbor provisions. Securing Your Healthcare Organization’s Future The cybersecurity landscape for healthcare organizations will only become more challenging. Selecting the right ERP system and working with experienced technology advisors can mean the difference between becoming another breach statistic and maintaining secure, efficient operations that protect both patient data and care quality. The time for reactive cybersecurity approaches has passed. Healthcare organizations must take proactive steps now to implement comprehensive cybersecurity strategies centered around secure, modern ERP systems and expert guidance. Ready to strengthen your healthcare practice’s cybersecurity posture? Contact Net at Work today to discuss how our healthcare ERP expertise and comprehensive technology advisory services can help you protect patient data, ensure compliance, and build resilient operations for the future.

Is your legacy ERP quietly holding your process manufacturing business back? Learn the five critical signs managers can’t afford to ignore—and how upgrading to a modern ERP fuels sustainable growth. In today’s process manufacturing environment, marked by increasing regulatory pressures, rising consumer expectations around sustainability, and economic uncertainty, precision, speed, and adaptability are not just desirable—they’re critical. Yet many companies unknowingly allow their outdated ERP softwares to quietly sabotage their competitive advantage and impede growth. Industry managers often assume that an ERP software is simply a tool—one that’s either functional or not. But in today’s challenging environment, especially in the chemical and food/beverage manufacturing sectors, an outdated legacy system can quietly undermine growth and slowly erode a company’s competitive edge. The reality is that your ERP software isn’t neutral: it can either empower your growth or silently sabotage it. Here are five critical yet subtle signs that your legacy system is holding you back, why this matters more now than ever, and, most importantly, what you can do to propel your operations forward. 1. Your team is trapped in a loop of manual tasks Manual tasks such as batch management or shelf-life tracking are a hidden drain on productivity and morale. They cause operational bottlenecks, higher error rates, and frustrated teams—conditions you can’t afford in industries characterized by thin margins and stringent regulations. Much of this work happens in Excel—an all-too-common workaround when legacy systems fall short. But spreadsheets require constant manual effort, offer no version control, and are notoriously error prone. They’re a short-term fix that becomes a long-term liability. 2. Your team is making educated guesses instead of strategic decisions Real-time data is now an industry essential. Managers in process manufacturing need up-to-the-minute visibility across operations. Without it, critical decisions become educated guesses rather than informed strategies, costing you time, money, and competitive advantage. When you don’t have immediate access to accurate, unified data, your response to market fluctuations, quality issues, regulatory demands, and customer expectations is slow and ineffective. 3. Growth is outpacing your ERP software Your business is expanding—but your ERP isn’t keeping pace. Whether you’re opening new facilities, launching additional product lines, or acquiring new companies, your legacy system may struggle to manage this growth effectively. The complexity of integrating new processes or handling increased transaction volumes can expose critical weaknesses in legacy systems, creating operational inefficiencies, bottlenecks, and, ultimately, dissatisfied customers. 4. Integration with new technology is a constant struggle To stay competitive, today’s process manufacturers must quickly leverage new technologies—from advanced analytics to IoT and beyond. Yet legacy ERP systems typically struggle to integrate smoothly with new tools, leaving critical data stranded and inaccessible. If your team wastes time working around integration barriers, you lose valuable opportunities to innovate and streamline operations. >5. Maintenance costs and downtime are draining resources Legacy systems may seem inexpensive to maintain—especially if the initial investment is long paid off—but the hidden costs tell a different story. Maintenance still requires time and resources, and when downtime or troubleshooting becomes a recurring issue, it pulls attention away from more strategic initiatives. With resources consumed by upkeep, you limit how much you can invest in new product development, employee training, or market expansion initiatives. The hidden dangers of ignoring the signs If these issues sound familiar, it’s time to recognize that the risks of sticking with an outdated ERP software go beyond immediate frustrations. If you aren’t evolving, you’re effectively moving backward. Your competitors aren’t standing still—they’re actively investing in digital infrastructure, enhancing agility, reducing operational costs, and accelerating innovation cycles. Companies sticking with legacy systems risk losing market share, missing out on new market opportunities, and becoming less attractive to potential customers and partners. The current economic uncertainty intensifies the need to operate efficiently and strategically—exactly what legacy systems are ill-equipped to provide. Further, maintaining outdated systems hampers your ability to attract top talent. Today’s skilled workers prefer modern, user-friendly systems that enhance productivity and innovation—not cumbersome, outdated platforms that complicate their daily tasks. Ignoring these issues could cost you operational efficiency and your competitive edge in attracting and retaining the best talent in your industry. How a modern ERP solution solves these problems Here’s the good news: A modern ERP solution specifically designed for process manufacturing directly addresses each of these critical pain points: 1. Automates manual tasks Modern ERPs like Sage X3 automate data entry, reconciliation, and routine workflows, significantly reducing errors and freeing your teams to focus on value-added activities. Sage X3 is already incorporating AI strategies to automate repetitive functions like accounts payable and receivable. These tools reduce human input and accelerate processing—making everyday workflows faster, more accurate, and far less manual 2. Provides real-time, actionable insights A modern ERP delivers real-time visibility across all your operations, giving you the precise data you need to make rapid, informed decisions. Integrated dashboards and analytics tools enable proactive responses to shifts in demand, regulatory changes, and emerging market opportunities, strengthening your competitive positioning. 3. Scales effortlessly with your growth Solutions like Sage X3 are built with scalability, allowing you to expand operations quickly without costly and disruptive system upgrades. Modern ERP systems also support operational growth without necessarily increasing headcount. As you expand into new markets or product lines, the system can be configured to handle added complexity—without overloading your team. 4. Simplifies integration with advanced technologies New ERP systems are designed for seamless integration with a wide variety of third-party applications and emerging technologies. By connecting your existing and future systems, you’ll reduce integration costs, improve data quality, and foster innovation—making your company agile, adaptive, and ready to embrace future advancements effortlessly. 5. Reduces ongoing maintenance and infrastructure costs Cloud-based ERP solutions significantly reduce maintenance demands and costs associated with traditional legacy systems. By transitioning to the cloud, your IT team can redirect their efforts from basic system upkeep to strategic initiatives that drive business value, innovation, and market competitiveness. Ready to move forward? The choice is stark: Modernize or risk falling behind. Upgrading your ERP solution will equip your process manufacturing operation to meet the challenges of this dynamic, uncertain market head-on. With a modern ERP, your teams can thrive, your decisions will be sharper, and your business will be positioned for sustained long-term success. Take the first step today—explore how transitioning to a modern ERP solution like Sage X3 can streamline your operations, enhance your competitive positioning, and unlock new opportunities for growth. We invite you to check out how our client, Polycoat Products, scaled operations nationally with Sage X3. Or how we helped Uniwell Laboratories boost revenues by 14% by optimizing their ERP application. Or how Baked by Melissa makes life sweeter for more of America by using Sage X3. Then, reach out to our team of process manufacturing experts to see how we may be able to help you.

Are your field technicians wasting 15+ hours per week on manual updates, while your competitors leverage real-time data to dominate the market?  Research by the Aberdeen Group shows that organizations implementing mobile ERP solutions experience a 17% improvement in key business process cycle times and achieve 138% greater likelihood of maintaining a fully integrated view of customer information. This represents a strategic imperative for field service organizations seeking to thrive in an increasingly competitive marketplace. The Digital Transformation Imperative in Field Services ERP Field service management has evolved from traditional paper-based systems to sophisticated digital ecosystems that integrate multiple business functions. Modern field service organizations must coordinate complex operations involving technicians, inventory management, customer relationships, and financial processes across diverse geographic locations. The challenges include: Ensuring technicians have real-time access to critical information  Optimizing resource allocation  Maintaining accurate inventory levels  Delivering consistent customer experiences across all service touchpoints  Digital transformation in field services encompasses the integration of Internet of Things (IoT) sensors, artificial intelligence (AI), and mobile technologies to create data-centric predictive maintenance models. This shift from reactive to proactive service delivery enables organizations to identify potential equipment failures before they occur, reducing downtime and improving customer satisfaction. The convergence of these technologies with mobile ERP platforms creates unprecedented opportunities for operational excellence and competitive differentiation. “Research shows that organizations implementing mobile ERP solutions achieve 138% greater likelihood of maintaining a fully integrated view of customer information.” Mobile ERP: The Foundation of Modern Field Service Excellence Mobile ERP represents a fundamental shift in how field service organizations access and use critical business data. Unlike traditional systems that require technicians to return to the office for data entry and updates, mobile ERP enables real-time data access and synchronization directly from the field. This transformation eliminates costly data silos and reduces the administrative burden on both field technicians and back-office personnel.  The benefits of mobile ERP implementation extend far beyond simple convenience. Organizations with mobile ERP capabilities report over twice the likelihood of achieving real-time visibility into all business processes compared to those without mobile access. This enhanced visibility enables more informed decision-making, faster response times, and improved resource utilization across the entire organization.  NetSuite’s Field Service Management platform exemplifies the power of integrated mobile ERP solutions. The system provides technicians with comprehensive access to job details, customer history, asset information, and inventory data through intuitive mobile applications. This level of connectivity ensures that field personnel have all necessary information at their fingertips, reducing callbacks to the office and improving first-time fix rates. Enhancing Technician Productivity Through Mobile Enablement Field technician productivity represents one of the most significant opportunities for improvement in field service operations. Traditional workflows often require technicians to spend substantial time on administrative tasks, travel coordination, and information gathering rather than focusing on core service delivery activities. Mobile ERP solutions address these inefficiencies by streamlining workflows and providing immediate access to critical resources.  The mobile workforce enablement capabilities of modern ERP systems empower technicians with real-time job management tools, instant updates, and enhanced productivity features. Technicians can access work orders, customer information, service histories, and technical documentation without delays or communication barriers. This immediate access to information significantly reduces the time required for issue diagnosis and resolution.  Advanced mobile ERP platforms incorporate features such as GPS integration, route optimization, and real-time scheduling updates to maximize technician efficiency. These capabilities enable dispatchers to assign jobs based on technician location, skills, and availability while considering real-time traffic conditions and customer priorities. The result is improved resource utilization, reduced travel times, and increased job completion rates. Inventory Management Revolution in Mobile ERP Effective inventory management represents a critical success factor for field service organizations. Traditional inventory systems often suffer from inaccuracies, stockouts, and excess inventory due to poor visibility and manual processes. Mobile ERP solutions transform inventory management by providing: Real-time visibility into stock levels  Automatic consumption tracking  Intelligent demand forecasting  Predictive analytics capabilities within mobile ERP systems analyze historical usage patterns, maintenance schedules, and equipment data to forecast parts demand. This intelligence helps ensure that technicians have the right parts available for each job, improving first-time fix rates and reducing secondary truck rolls. The financial impact of these improvements can be substantial, as organizations report significant reductions in inventory carrying costs and write-offs due to lost or obsolete components. Customer Experience Enhancement Through Real-Time Connectivity Customer satisfaction in field services depends heavily on communication, reliability, and effective problem-solving. Mobile ERP solutions enhance the customer experience by providing transparency, reducing response times, and ensuring consistent service quality across all interactions. With real-time connectivity, service organizations can provide customers with accurate arrival times, job progress updates, and immediate resolution of service requests.  The integration of customer relationship management (CRM) functionality within mobile ERP platforms provides technicians with comprehensive customer histories, service agreements, and preferences. This information enables personalized service delivery and helps technicians understand customer priorities and expectations before arriving on-site. The ability to access this information in real time contributes to higher customer satisfaction scores and increased customer loyalty.  Digital capabilities such as electronic signature capture, photo documentation, and real-time reporting enhance service transparency and accountability. Customers receive immediate confirmation of completed work, along with detailed documentation of services performed and parts used. This level of transparency builds trust and reduces disputes while providing valuable documentation for warranty and compliance purposes. Data-Driven Decision Making and Performance Optimization The analytical capabilities of mobile ERP systems provide field service organizations with unprecedented insights into operational performance and customer behavior. Real-time data collection from mobile devices enables comprehensive performance monitoring and identifies opportunities for continuous improvement. Organizations can track key performance indicators across their entire operation, such as: First-time fix rates  Technician utilization  Customer satisfaction scores  Revenue per job Advanced analytics capabilities help organizations shift from reactive to proactive service models. By analyzing equipment performance data, service histories, and environmental factors, organizations can identify potential failures before they occur and schedule preventive maintenance accordingly. This approach reduces emergency service calls, improves equipment reliability, and enhances customer satisfaction.  The integration of artificial intelligence and machine learning capabilities within mobile ERP platforms enables intelligent decision-making and process optimization. These technologies can analyze technician notes, identify patterns in equipment failures, and recommend optimal service approaches based on historical data and best practices. The result is continuous improvement in service quality and efficiency across the entire organization. Mobile ERP Implementation Success Factors and Best Practices Successful mobile ERP implementation requires careful planning, stakeholder engagement, and phased deployment strategies. Organizations must consider factors such as user adoption, training requirements, data migration, and integration with existing systems. Best-in-class organizations are three times more likely to provide function and role-specific mobile applications rather than attempting to replicate entire ERP systems on mobile devices.  Change management represents a critical success factor in mobile ERP deployments. Field technicians may be resistant to new technologies, particularly if they perceive them as complex or time-consuming. Effective training programs, user-friendly interfaces, and clear communication of benefits help ensure successful adoption and maximize return on investment.  Security considerations are paramount in mobile ERP implementations, particularly given the sensitive nature of customer data and business information accessed through mobile devices. Organizations must implement robust security measures, including data encryption, user authentication, and device management policies to protect against cyber threats and ensure regulatory compliance. ROI and Business Impact of Mobile ERP The financial benefits of mobile ERP implementation in field services are substantial and measurable. Research by Forrester Consulting demonstrates that organizations implementing modern field service management solutions can achieve a 346% return on investment with payback periods of less than six months. These impressive results stem from multiple sources of value creation, including increased technician productivity, improved customer retention, and reduced operational costs.  The scalability of mobile ERP solutions enables organizations to expand their operations without proportional increases in administrative overhead. Cloud-based platforms provide the flexibility to add new users, locations, and functionality as business requirements evolve, ensuring that technology investments continue to deliver value over time. Future-Proofing Field Service Operations The evolution of mobile ERP capabilities continues to accelerate, with emerging technologies such as augmented reality (AR), virtual reality (VR), and advanced AI creating new possibilities for field service enhancement. These technologies enable remote expert assistance, immersive training experiences, and intelligent automation of routine tasks. Organizations that establish strong mobile ERP foundations today will be well-positioned to leverage these advanced capabilities as they become available.  The integration of IoT sensors and edge computing capabilities with mobile ERP platforms enables real-time monitoring of equipment performance and environmental conditions. This connectivity creates opportunities for predictive maintenance, automated service scheduling, and intelligent resource allocation based on actual equipment needs rather than predetermined schedules.  As customer expectations continue to evolve, field service organizations must embrace mobile ERP technologies to remain competitive. The organizations that successfully implement these solutions today will establish sustainable competitive advantages and build the foundation for future growth and innovation. Ready to Transform Your Field Service Operations? Contact Net at Work today for a complimentary Business Health Assessment and discover how mobile ERP solutions can revolutionize your field service operations, enhance technician efficiency, and drive customer satisfaction to new heights.  

At Net at Work, we believe that great businesses are built on great people, purposeful culture, and a relentless drive to evolve. That’s why we’re excited to share highlights from a recent episode of the Great Talent, Great Business Podcast, where our co-founder and Co-CEO, Eddie Solomon, sat down with host Rob Levine for a candid, in-depth conversation about Net at Work’s journey, lessons learned, and what it really takes to build a thriving technology advisory firm in today’s fast-changing world.  The Early Days: Learning by Doing  Eddie’s entrepreneurial story is one of learning through experience—and sometimes, through mistakes. In the podcast, he recalls Net at Work’s very first acquisition, a deal that seemed successful until half the acquired employees quit soon after. “They didn’t feel like they had any control, they weren’t empowered with the decision, and they had no knowledge of what was happening,” Eddie shared. That experience became a turning point, shaping how Net at Work approaches both acquisitions and employee integration today.  Talent First: The Heart of Every Acquisition  With over 40 acquisitions under their belt, Eddie and his brother Alex have refined their approach to growth. The lesson is clear: in a professional services business, talent is everything. “We don’t build houses, we don’t make food—we’re all about the conversations we have internally, with our teams, and with our clients. That’s how we move the needle,” Eddie explains.  When evaluating acquisition targets, the Net at Work team prioritizes the talent joining their organization, sometimes even above the client book itself. “Without the employees joining, it makes it very difficult to engage with those clients because it’s new, everybody’s nervous, it’s a very important part of their business,” Eddie notes. The focus is on ensuring a strong cultural and operational fit, and on investing significant time upfront with new team members to build trust and transparency.  Culture: From Afterthought to Cornerstone  Culture wasn’t always a top priority, at least not in the early days. Eddie admits that, like many founders, he was initially focused on survival and growth. But as Net at Work expanded, the importance of a defined, vibrant company culture became undeniable. “It’s all about the culture of the organization. We hope we’re hiring very motivated people who want to do a fantastic job and love what they do, and then we try to inspire them to really be part of our purpose and make an impact with our clients,” Eddie reflects.  Over time, Net at Work formalized its core values, making them both a reflection of who we are and a guide for who we aspire to be. This clarity has been essential for maintaining a unified culture, especially as the company scaled and diversified.  Listen to the Full Conversation  Ready to dive deeper? Listen to the full episode of the Great Talent, Great Business Podcast featuring Eddie Solomon, and discover how Net at Work continues to build a company where people—and their growth—are at the heart of everything. 

How do you manage your food or beverage manufacturing or distribution business? If the answer revolves around inefficient, old-fashioned processes, you have a lot of room to improve. It’s not uncommon for companies to rely on manual tasks and disconnected software to oversee everything from recipes and formulations to inventory management. These systems may have been in place for years or decades, and they can feel entrenched. There’s a much better option out there, however: a modern, specialized enterprise resource planning (ERP) system. ERP in food and beverage manufacturing is a category of solution that exists to streamline and connect every management function. This software is the go-to option for departments ranging from sales to quality assurance, and helps you keep every employee on task. Simply buying a new piece of software isn’t a cure-all for your business’s needs. You’ll have to verify that your chosen platform is designed for the industry, technologically sophisticated and packed with the right feature set. Food ERP solutions that do meet those criteria, however, come with a long list of benefits that can help you maintain a competitive advantage. Why Do You Need a Food Manufacturing ERP System? In the simplest possible terms, you need an ERP platform because it can serve as a centralized hub for your business. Today’s food manufacturing and distribution companies are complex, especially when they span over a large area or offer numerous product lines. Whether you presently operate a major food company or plan to grow, it’s worthwhile to use technology to bring your operations under control. Not only does an ERP system unite all your departments and facilities, from offices to warehouses and distribution centers, but it also incorporates every relevant task. If you’re using separate pieces of software to manage inventory levels, logistics, analytics and more, there’s a real risk of information being lost in communication and of wasted time and effort. It’s difficult to stay competitive in a fast-moving industry with those disadvantages, making ERP a competitive must-have. Those connectivity and efficiency benefits of ERP software apply across industries. There’s a way to unlock further value, however: by purchasing an ERP system specifically designed with the food and beverage industry in mind. Specialized food ERP software stands in contrast to industry-agnostic offerings because it can offer highly relevant functionality without the need for excessive configuration. Useful tasks to complete with the aid of a food and beverage ERP platform include: Management of formulas, ingredients and potency, ensuring consistency and precision across product lines and locations. Compliance management, keeping your items in line with Food and Drug Administration (FDA) rules and regulations, such as the Food Safety Modernization Act (FSMA). Quality control, including oversight of food production and shipping, as well as testing of products in your facilities. From the everyday tasks of running a business to the specific practices that can set your food company apart from the rest of your field, an advanced and purpose-built ERP system can help you thrive.  Key Features of Food ERP Systems Not every food ERP software offering will contain every possible feature, and not every business comes with the same needs. Finding a solution with a long feature list, one that matches your specific needs and also gives your business room to grow, is your best bet to find a technology tool that will deliver real value. When dealing with specialized food and beverage technology, features tailored to the field can be especially important differentiators, helping the best ERP platforms stand out from the pack. Impactful capabilities to look for include: Shelf life and expiration management: The ability to oversee shelf life and inventory levels includes a few separate practices at different stages of the production process. You can test and use raw ingredients at the right time, while also monitoring the shelf life of finished products as they move through your warehouses and distribution centers, allowing you to strategically move products before they expire and go to waste. Quality control: By managing the differing quality specifications across your separate recipes and product lines, you can ensure you’re using ingredients that meet your standards, while keeping your finished goods in line with industry norms and regulatory guidelines.. Traceability and recall management: A recall is always a challenging and expensive process. It is especially so if you can’t track specific batches of product digitally. An advanced ERP lets you find the destinations of items as they pass through distributors’ and vendors’ hands. This allows you to execute an efficient, compliant recall when necessary. FSMA compliance: Recent updated FDA rules like FSMA mandate that food and beverage providers effectively implement visibility and traceability of their products. A food ERP system grants you these capabilities without excessive manual effort from your team. Ingredient potency management: Striking the exact right balance around raw ingredient concentration is a key calculation in terms of product quality, cost management and waste reduction. A purpose-built ERP system lets your team perform these calculations accurately and quickly. Continuous improvement and non-conformance management: By implementing an ERP system that can identify instances of non-conformance —  when your products, services or products don’t conform to internal or industry standards — you can set up quick and effective continuous improvement functions. Recipe and formula management: Using a food ERP system to implement consistent recipes and formulas across all your locations, you can create reliable quality for customers while promoting internal traceability. You can even manage variations, all without requiring heavy hands-on input from your employees. Change management: Overseeing changes and updates to your recipes and formulas is an essential niche within the overall recipe management process. By analyzing all potential changes and documenting them in detail, you can keep your updates purposeful and apply them consistently, with minimum disruption and no unnecessary resource waste. Trade promotion management: Essential trade promotion management processes, such as implementing discounts, making forecasts and reconciling costs with sellers, are more streamlined when handled through a centralized ERP system. eCommerce integration: Linking your internal processes, as controlled by your ERP, with eCommerce solutions allows you to seamlessly connect food production and shipping management with a commercial website. ERP for the food industry puts these features and more into a single interface. Properly implemented, it’s the beating heart of your manufacturing or distribution business. Advantages of Using Food ERP The benefits of ERP in the food and beverage industry aren’t academic. You can start to feel significant process improvements, starting soon after you adopt a new platform. There are two main classes of advantage: first, the types of effectiveness boosts that come from using ERP software in general, and second, upgrades specific to food and beverage. General ERP advantages tend to include: Reduction in manual effort: When employees have to perform a large number of manual processes, it takes time away from value-adding work they could be doing. Automating common functions via ERP puts hours back in the day, letting you accomplish more with the same number of people. Increased data accuracy and deeper analytics: Data entry and analysis are among the most important functions that can benefit from ERP use. A centralized ERP system allows you to work from a single source of data truth, performing in-depth analysis based on consistent numbers with less risk of human error and less work associated with data entry. Effective, strategic raw material and inventory movement: Planning out your supply chain moves works best with automation. A capable ERP system grants you visibility into your warehouses and distribution centers, as you track ingredients, equipment and products, both at rest and in transit. Specific capabilities from food manufacturing ERP software can include: More accurate fill rate projections: Serving orders to wholesalers, distributors and merchants is a challenging process tied up with complex variables, including differing expiration dates. A purpose-built ERP system can optimize fill rates and minimize stockouts. Improved recall performance: If and when a recall becomes necessary, a food industry ERP system helps food manufacturers maintain centralized visibility, allowing these producers to execute that recall in a quick and orderly manner, meeting requirements and limiting the resulting budget hit. Strong FDA compliance: Obliging FSMA and related regulations is a necessary way to avoid fines and other penalties. When all the necessary compliance functions are embedded within a central ERP system, this process becomes a natural part of business operations. Effective Food ERP Adoption Finding the right partner for ERP adoption ensures you’ll receive both the best Food manufacturing ERP software for your purposes and a smooth, effective implementation experience. You should look for: A feature set designed with the food industry in mind. Cloud-based infrastructure to enable seamless companywide access. Support from an expert team of personnel. The Sage X3 Food ERP solution, provided and enabled by the Net at Work team, is designed to deliver a quick return on investment, as well as lasting value. This ROI comes from a fine-tuned and user-friendly feature set paired with responsive, helpful support. Get Started with a New Food ERP System If your business doesn’t currently use an up-to-date ERP system, or it’s been too long since you assessed the performance of your current system, there can be significant benefits in upgrading. The gains in productivity, precision and overall capabilities that come with a new food ERP system can boost your competitive advantage in the years to come. Contact Net at Work to see how Sage X3 can address your specific needs and challenges.

ERP migration is a transformative process that promises efficiency, scalability, and data-driven decision-making. Yet, the greatest challenges often aren’t technical. Resistance to change can stall or even derail ERP migration projects, undermining ROI and organizational goals. Understanding the roots of this resistance and deploying proven strategies to address it is essential for a successful migration. Why Resistance to ERP Migration Occurs Resistance to ERP migration is a natural, multifaceted reaction rooted in both individual and organizational concerns. Recognizing the drivers of resistance is the first step toward building an effective change management plan. Fear of Change and Job Security: Employees are often anxious about how new technology will impact their roles. Automation and process changes can trigger fears of redundancy or the need for unfamiliar skills. As highlighted by research conducted by McKinsey, up to 45% of current tasks could be automated with existing technologies, intensifying these concerns among staff. Disruption of Established Routines: Legacy systems are deeply embedded in daily workflows. The prospect of learning new processes and abandoning familiar tools can be daunting, especially if the benefits of the new ERP aren’t clearly communicated. Lack of Involvement and Ownership: When employees feel excluded from the decision-making and design process, they may perceive the new system as being forced upon them. This lack of agency can result in disengagement and resistance. Inadequate Communication and Awareness: Poor communication breeds uncertainty. If the reasons for migration, the expected benefits, and the impact on individual roles are not transparently shared, skepticism and reluctance naturally arise. Insufficient Training and Support: ERP systems are complex, and without comprehensive training, users can feel overwhelmed and frustrated. This can lead to avoidance, workarounds, or even reverting to old processes. Usability and Integration Concerns: Employees may worry about the new system’s interface, its compatibility with existing tools, and whether it will actually make their jobs easier or harder. Data Security and Control: Particularly in industries handling sensitive information, concerns about data security, reliability, and loss of control over systems can fuel resistance to cloud-based ERP solutions. Understanding these sources of resistance enables organizations to proactively address them, paving the way for smoother transitions and higher adoption rates. Strategies to Mitigate Resistance Effectively managing resistance is about more than just technology-it’s about people. Here are expanded, actionable strategies for overcoming resistance and ensuring a successful ERP migration: Engage and Involve Employees Early Inclusion from the Start: Involve end-users in the needs assessment, vendor selection, and testing phases. This not only surfaces practical concerns early but also builds a sense of ownership and investment in the new system 9. Feedback Loops: Establish channels for employees to provide input and feedback throughout the project. This engagement helps tailor the system to real-world workflows and increases buy-in. Transparent and Ongoing Communication Clear Rationale: Communicate the “why” behind the migration, linking it to organizational goals such as improved efficiency, scalability, and competitiveness. Regular Updates: Provide frequent project updates, address rumors, and clarify timelines and expectations. Open dialogue helps dispel fears and builds trust. Two-Way Communication: Encourage questions and create forums for discussion, ensuring that concerns are heard and addressed promptly. Comprehensive Training and Support Role-Based Training: Develop tailored training programs that address the specific needs of different user groups. Use hands-on workshops, e-learning modules, and job aids to cater to various learning styles. Ongoing Support: Offer continuous support post-launch, including help desks, super-user programs, and refresher courses to reinforce learning and confidence. Early Adopter Programs: Identify and empower change champions who can mentor peers and model positive adoption behaviors. Address Job Security and Cultural Concerns Emphasize Value Creation: Highlight how the new ERP will eliminate repetitive tasks, freeing employees to focus on higher-value activities. Career Development: Offer upskilling and reskilling opportunities, positioning the migration as a chance for professional growth rather than a threat. Cultural Alignment: Foster a culture of adaptability and continuous improvement, where change is seen as an opportunity rather than a disruption. Phased and Strategic Rollouts Pilot Programs: Begin with pilot implementations in select departments to test processes, gather feedback, and make adjustments before a full-scale rollout. Iterative Improvements: Use lessons learned from pilot phases to refine training, communication, and system configuration, reducing risk and building confidence organization-wide. Leadership Advocacy and Change Champions Visible Leadership: Leaders should actively participate in training, use the new system, and share success stories to demonstrate commitment. Empower Middle Managers: Equip managers with the tools and information to support their teams, address concerns, and reinforce positive behaviors. Recognize Success: Celebrate milestones, acknowledge early adopters, and share tangible benefits realized from the migration to maintain momentum. Robust Change Management Frameworks Adopt Proven Methodologies: Implement structured change management frameworks such as Prosci’s ADKAR model, which focuses on Awareness, Desire, Knowledge, Ability, and Reinforcement 6. Stakeholder Analysis: Identify primary and secondary stakeholders, assess their concerns, and tailor engagement strategies accordingly. Continuous Measurement: Monitor adoption metrics, gather feedback, and adjust strategies as needed to ensure sustained engagement. Address Technical and Integration Concerns Integration Planning: Map out integration points with other business-critical systems early, and communicate how these will be handled to avoid surprises. User Experience: Prioritize usability in system selection and configuration. Involve end-users in interface testing to ensure the system aligns with their needs. Data Security Assurance: Work closely with IT and vendors to address data security, reliability, and control concerns, especially when moving to the cloud. The Value of an Experienced Technology Advisor Partnering with an experienced technology advisor like Net at Work can be the difference between ERP success and failure. Here’s why: Tailored Change Management: Advisors bring proven frameworks and industry best practices, ensuring that change management is embedded in every phase of the migration. Risk Mitigation: Experienced partners anticipate common pitfalls-such as data migration challenges, integration issues, and user resistance-and proactively address them. Training and Support: Advisors design and deliver comprehensive training programs, provide ongoing support, and help establish super-user networks for sustained adoption. Objective Guidance: With deep knowledge of ERP platforms and business processes, advisors help organizations make decisions that align with both technical needs and company culture. Accelerated ROI: By smoothing the human side of migration, advisors help organizations realize the benefits of their ERP investment faster and more fully. Customer Success: Ink Makes Its Mark with Help from Net at Work and Acumatica Ink, a custom manufacturing company specializing in custom apparel design and manufacturing, had faced significant hurdles over the years with outdated ERP systems. These legacy systems lacked scalability, real-time data visibility, and reliable support, making it difficult for Ink to confidently manage operations and growth. As Systems Development Director Daniel Byrum explained, “If you don’t trust your data, it’s hard to make confident decisions.” “Resistance to ERP migration is a natural, multifaceted reaction rooted in both individual and organizational concerns. Recognizing the drivers of resistance is the first step toward building an effective change management plan.” Seeking to modernize, Ink partnered with Net at Work to implement Acumatica. The decision was driven by Acumatica’s flexibility, robust reporting, and the ability to customize dashboards and workflows to fit Ink’s unique needs. The new platform allowed Ink to automate manual tasks, streamline order management, and gain the real-time insights essential for scaling their business.n> >Net at Work’s consultative approach was a key factor in the project’s success. The partnership was built on trust, responsiveness, and a shared commitment to innovation. Results achieved by Ink after their ERP migration include: Order volume increased from 300–500 orders per month to approximately 2,500 orders per month, without a significant increase in headcount. Year-over-year revenue growth of 25–30%. Enhanced data visibility and reporting for data-driven decision-making. Improved inventory control and streamlined order management. Freed staff from repetitive manual tasks, allowing greater focus on creativity and customer service. “Net at Work has been incredibly responsive,” Byrum says. “I can bring them a problem or an idea, and they’ll walk me through it, help us think it through, and guide us to the best solution. That kind of partnership is hard to come by.” Key Takeaways Resistance to ERP migration is natural and multifaceted, rooted in fear of change, job security concerns, disrupted routines, and lack of involvement. Proactive strategies—such as early engagement, transparent communication, comprehensive training, and leadership advocacy—are essential to overcoming resistance. A phased rollout, robust change management frameworks, and addressing technical concerns further smooth the transition. Working with an experienced technology advisor like Net at Work ensures that both the human and technical sides of ERP migration are managed for success. Is Your Business Ready for an ERP Migration? Net at Work combines decades of ERP implementation experience with a people-first approach to ERP migration. Let us help you turn resistance into resilience. Contact us today to assess your readiness and build a migration strategy tailored to your team.

We’re excited to invite you to Sage Future, a premier event designed to help you unleash bold possibilities for your business. This year’s conference will take place June 3–5, 2025, in Atlanta, GA. Whether you’re looking to explore the latest in AI-powered innovation or connect with a vibrant community of Sage users and authorized independent software vendors – Sage Future is where it all happens. Why Attend Sage Future? ✔ Thought Leadership That Inspires Hear from Sage executives, industry visionaries, and tech leaders as they unveil transformative AI-driven tools and trends shaping the future of business. ✔ Hands-On Learning Get direct access to the latest Sage innovations—including Sage Copilot—and experience how AI and automation can streamline operations and accelerate decision-making. ✔ Unmatched Networking Meet with executives, peers, and change-makers across industries to exchange ideas, solve challenges, and build strategic relationships. View agenda highlights View Session Catalog Register here Plus! Connect with Net at Work Onsite. Booth #3. As a Platinum Sponsor, Net at Work will have a strong onsite presence—including executives and key team members ready to meet with you. We’d love to connect! And don’t miss our complimentary networking event at The Painted Duck on Wednesday, June 4 at 6:30PM EDT—a great opportunity to unwind, mingle, and enjoy food, drinks, and games with the Sage community. RSVP Here Hear from the Net at Work Team at Sage Future If you’re heading to Sage Future, be sure to check out the sessions led by our team and clients. You’ll hear firsthand insights, real-world stories, and practical takeaways from those putting Sage solutions to work every day. Register for these sessions below. Unpacking the ultimate payment experience for customers, presented by Fortis Wednesday, Jun 4 11:30 AM – 12:15 PM EDT Mary Kaufman. VP, Channel Partners B2B, Fortis Brittany Dudman, B2B Integrations Specialist, Fortis Kelly Hummel, Director of Client Transformation, Net at Work ERP Evolution: Our Sage X3 Journey and Preparing for an AI-Driven Future [1475] Wednesday, Jun 4 11:45 AM – 12:30 PM EDT Annette Grotz, Dir. of Growth: Distribution and Manufacturing, Sage Angela Hoddick, Director of IT, MGI International Modernize your Sage ERP and create a technology roadmap Wednesday, Jun 4 12:30 PM – 12:50 PM EDT Tyler Bower, Cloud at Work Practice Director, Cloud at Work The future of retail: Achieving success with Sage Wednesday, Jun 4 2:15 PM – 3:00 PM EDT Ryan Sheppard, Senior Director, E-commerce Strategy, Kensium, LLC Ted Stenstrom, Chief Sales Officer, Kensium, LLC Getting a grip on digital transformation: Strategies for 2025 & beyond [1269] Thursday, Jun 5 9:00 AM – 10:00 AM EDT Eric Sluss, Chief Information Officer, Fractional CIO & Advisory, Net at Work Automate Your 990 with Sage Intacct [1080] Thursday, Jun 5 10:15 AM – 11:15 AM EDT Frankie Fernandez, Solutions Engineer, NetatWork Need Help Planning Your Trip? If you’d like help planning your time at Sage Future—or want to set up a meeting with someone on our team—reach out to your account manager or email us directly. We’re happy to help you maximize your experience. Already registered? Let us know here so we can be sure to connect with you onsite. We hope to see you in Atlanta!