Resources for Sage X3 Users

Sage takes the security of its customer solutions extremely seriously and regularly releases hotfixes to Sage X3 to resolve potential vulnerabilities. You have likely seen in the news that Sage has released patches for a recent vulnerability that was identified as part of Sage’s ongoing engagement in application security optimization. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations that may have been implemented. Should no action be taken, a malicious actor with sufficient knowledge could potentially gain full operating system administrative access to the Sage X3 application server, including access to data and potentially access other parts of the network where the application server is hosted. The risk is higher if the relevant Sage X3 servers are open to the Internet. If the customer’s Sage X3 implementation is not accessible through the Internet, the risk is restricted to individuals with internal network access. Mitigation The most immediate action to mitigate is to turn off ADX admin service. Set the AdxAdmin service to “manual” start mode and start the service only when a maintenance operation with the X3 Console is required, then stop the service once the maintenance operation is complete. This will have minimal impact on operations and almost eliminate the potential of damage. Please refer to the ‘Steps to turn off the AdxAdmin service’ section of this document for more information. Client that run Sage X3 without open access to the public internet will not be impacted. This is the case if you have implemented a network segmentation strategy isolating the administration ports only to authorized personnel such as a VPN or IP-restrictions. Net at Work will be contacting our Cloud at Work clients to plan and implement remediation. If any of our on premise clients would like assistance, please contact us. Steps to turn off the ADXADMIN service Note: This should be done by an experienced IT professional, but does not need to be an X3 professional. Remote desktop into the server where the ADXADMIN service is installed. Open the Windows Services Manager. Locate the Sage Safe X3 AdxAdmin service. Different versions of Sage X3 may use different default names for this service.   Double click on the service or right-click and select Properties. Edit the Startup Type drop down and select Manual, if not already selected. (1) This will prevent the service from starting automatically when the server restarts. Apply the change (2) Stop the service if not currently using the Sage X3 Configuration Console (3) When the use of the Console is needed again, return to this service and start it. It does not need to be reset to the Automatic startup type. Trying to use the Sage X3 Configuration Console when the ADXADMIN service is turned off will result in an error similar to the below. For more information about the potential security risk related to the ADXADMNIN service, or any other questions about Sage X3, please contact us.

As Net at Work’s strategic partner, Fortis Payment Systems, LLC (FortisPay) is the leader in payment technologies to businesses and developers. FortisPay’s native integration with Sage X3 makes accepting payments better than ever. In this post we will take a closer look at the top 3 reasons why now is the time to rethink payments for Sage X3. FortisPay believes that relationships matter. Their shared goal is to earn & build relationships over time, and they believe that is what separates Good from Great. However, the last year has limited our ability to have consistent in-person moments with clients. So, how do we foster new, and maintain current relationships during this uncertain period? We believe for individuals it is finding balance between old fashioned and new innovative methods. And for us, it takes the collective to understand that the answer rests somewhere between authenticity and empathy. Top 3 Reasons that Now is the Time to Rethink Payments for Sage X3: #1: White Glove Service The rabbit hole of automated phone trees, entering Merchant Identification Numbers (MIDs), transfers, and hold times are common in the Customer Experience that the payments industry has pushed on businesses across the United States. That model is dead, a thing of the past, and FortisPay is changing the landscape of customer support. FortisPay boasts a 4.7 Star Rating on Google and Trustpilot, and they have earned every star with personal touch. So, when you need answers on-demand, expect to speak with an educated consultant that can pull a team together to provide a timely response. Do you have the cell phone or direct office number of your Card Payment Representative? They will give you theirs. #2: Back to the Future Many businesses consider processing payments in two ways: it works, or it does not. Educated owners and financial leaders are always seeking ways to reduce waste and increase capacity. Among all the priorities, leaders in an organization may not see payment processing as a priority. In fact, many companies utilizing Sage X3 are only utilizing 25% of their integrated payment platform. FortisPay is the only Sage payment provider using the latest ERP technology. By ensuring clients can leverage all features seamlessly, you can go Back to the Future. #3: Money, Money . . . Money! Why are companies still paying Neiman Marcus prices for Dollar Store products……and what for? What is the cost to your business for not evaluating your processing fees? A simple side by side comparison will take about 10 minutes and may be worth thousands in bottom line revenue. We are always shocked when we see processors gouge merchants with Annual, Quarter, and Monthly fees. Moreover, FortisPay often uncover hidden mark-up typically found in the abyss of your statement. A pervasive lack of transparency is common in most merchant statements. So, take 10 minutes and call. Regardless of your knowledge of payments or if you just have questions. Net at Work & FortisPay have experts you can lean on. We will assemble a team for you to listen, analyze, and provide ideas and solutions you can consider. We take pride in our transparency, teamwork, keeping our promises, and listening to the needs of our clients.

For clients using recent releases of Sage X3, Net at Work offers a suite of Visual Process Flows (VPFs) as part of our Sage X3 Xperience Service Plans. VPFs, like the ones below, can improve your team’s user experience with Sage X3. If you are interested in more information, please contact us. To learn how to create your own VPFs in Sage X3, check out this Sage U course.

Occasionally, you may find it necessary to close or delete a purchase receipt. In this blog, originally posted on Sage City Community by Vanessa Quwar, June 9, 2021, we’ll review the difference between closing and deleting a purchase receipt, how to do each, and the consequences of doing so. When a purchase receipt is processed to receive product into stock but the incorrect quantity was received, it is possible to delete the purchase receipt—even if the stock accounting interface has been processed on this receipt. If the entire receipt needs to be deleted, selecting “Change receipts” from the action button and deleting the line will delete the whole PO receipt (if one line exists on the receipt) and the product will be removed from stock. When the PO receipt is deleted, Sage X3 will: Create one journal entry if stock accounting FUNSTKACC was not processed on the PO receipt previously Credit the received not invoiced clearing account Process a debit to the Purchase price variance Debit received not invoiced Credit the purchase price variance account If the accounting interface was processed after the creation of the receipt, Sage X3 will create the first journal entry with credit to received not invoiced clearing account and a debit to the purchase price variance. After the deletion of the PO receipt, Sage X3 will process a second journal entry with a debit to the received not invoiced clearing account and credit to the purchase price variance account. If a purchase receipt was created and the product needs to stay in stock but no purchase invoice will be processed against this PO receipt, the PO receipt can be closed by clicking the “Close receipt” button within the PO receipt. Once the PO receipt is closed, a purchase invoice cannot be processed on it and when the FUNSTKACC is run, Sage X3 will debit and credit the received not invoiced clearing account and will debit and credit the purchase price variance with the same amounts. Please note that when closing a supplier receipt, you are saying to the system that there is no supplier invoice, hence no cost. As a consequence, the order price of a closed supplier receipt (with no invoice) is zero. This will impact your average base amount. And you cannot unclose a receipt. For more information on closing or deleting purchase order receipts, or any other questions about Sage X3, please contact us.

Welcome to the third installment of the Net at Work Sage X3 video series. In this latest episode, we take a look at pick location replenishment within Sage X3—ensuring that each picking location contains the optimal quantity of products for a smooth and efficient picking process. We will review: How to create/define bin locations and location types When to replenish inventory (e.g., using a predetermined minimum threshold) Transferring inventory from stock locations to pick locations .embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } For more information on managing warehouse replenishment within Sage X3, please contact us.

From pandemic-driven increases in consumer demand for electronic items to a backlog of imports at clogged California ports to weather-related industrial disruptions in the United States, several variables are combining to stress the world’s supply chains. According to company leaders and analysts, they are causing cost hikes and delays in a variety of industries, hurting profit margins and prices. Expense Reduction Analysts’ (ERA’s) quarterly newsletter is designed to bring forward current market conditions and the potential impact to procurement and supply chain planning in the Manufacturing Consumables and Packaging Supply sectors. In this newsletter, ERA provides insight into how these pressures are affecting: Plastics Pulp & Paper Lumber Metal Products Plastics Market Challenges We are experiencing unprecedented times with respect to plastics market movement, as indicated in the below graphs from The Plastics Exchange, and it is highly unlikely that markets will ever return to Q1 2020 levels. Longer lead times for resin-based products have also become the norm, some stretching out as far as 52 weeks or more. The Texas deep freeze isn’t entirely to blame for what we are seeing, as the market upswing was in full effect prior to this event, but it did contribute to reduced availability as well as longer lead times. Multiple Texas plants had to be taken offline for repairs and maintenance, and some are just now coming back up to full capacity. Read the entire newsletter from our partner Expense Reduction Analysts below or contact us for more information.

Welcome to the Net at Work Sage X3 video series. In this latest episode, we take a look at how to perform intersite transfers (move inventory from one location to another) within Sage X3. We will review: How to search for available stock across all your warehouse locations How to do an after-the-fact transfer when you have already moved inventory How to do a 3-step transfer by creating a PO, generating a Sales Order and picking, packing, and shipping inventory much like a customer order .embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } For more information on performing intersite transfers within Sage X3, please contact us.

Apply and leverage Fully Connected Shipping with Sage X3 to strengthen your business and receive real-time connectivity to carriers, accurate reporting data, and business systems. Pacejet’s platform is an adaptive solution that empowers shippers with rapid and innovative capabilities that foster growth. The Business Benefits of Pacejet’s Integrated Shipping Solution for Sage X3: Reduce shipping costs up to 30%: Rate shop, from order or Sage X3 shipment/delivery record, across 65+ carriers to find the best price for any shipment. Capture and improve accurate billing information while using Pacejet’s carrier options to reduce shipping costs. Faster fulfillment times: Pacejet provides full visibility into your data, which will help reduce errors, increase shipping time, and help fulfill shipping orders quickly and efficiently. Reduce shipping labor up to 80%: Automate your workflows and reduce manual steps through improved capabilities like pack and ship, which are accessible either through Pacejet or Sage X3. Native Sage X3 integration: Pacejet seamlessly integrates into Sage X3 and uses native integration to provide real-time connectivity and enhance your multi-carrier shipping strategy. Compatible with Sage X3 Version 12 and future releases. For more information on how Pacejet’s Fully Connected Shipping can help your business, check out our on-demand webinar or contact us.   Watch Recorded Webinar: All New Fully Connected Shipping Integrated with Sage X3 Explore Better Shipping Built-for-Sage X3. Watch Now

Welcome to the Net at Work Sage X3 video series. In this episode, we look at how to process customer returns or RMAs (also known as return merchandise authorizations) within Sage X3. We will explore three different functions: Generating RMA numbers to send to customers Receiving RMAs once customers deliver the returned merchandise Generating credit memos for customer accounts You will see how all of these transactions tie back to the original invoice that generated the shipment. .embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } For more information on process customer returns in Sage X3, please contact us.