Technology in Practice

As nonprofit organizations navigate the complexities of an increasingly digital world, they face numerous challenges that can hinder their ability to fulfill their missions. The Sage 2024 Nonprofit Technology Trends Survey highlights several key findings that underscore the importance of leveraging technology to enhance operational efficiency and mission impact: Economic uncertainty is the top external challenge facing nonprofits, followed by inflation and competition for funding. Nonprofits are increasingly adopting technology solutions like financial management software and donor management systems to streamline operations. The ability to track outcome metrics is crucial for demonstrating accountability and attracting donors. These findings emphasize the need for flexible and scalable technology solutions that can help nonprofits adapt to changing conditions while maximizing their impact. The Role of ERP in Nonprofit Operations Enterprise Resource Planning (ERP) systems can be transformative for nonprofit organizations as well. Today’s ERP provides a centralized platform that integrates all critical functions, from finance to fundraising and volunteer management, allowing nonprofits to streamline operations and improve financial transparency. By automating key processes and reducing manual data entry, ERP systems free up valuable time and resources that can be redirected towards core mission activities. This is particularly important for nonprofits, which often rely on limited resources and must maximize their impact. “Net at Work is our single point of contact for all things technology. We use them exclusively for questions and support.” – Kathy Breyfogle, CFO, W.E. Upjohn Institute for Employment Research The W.E. Upjohn Institute: From Scanning, Storing and Routing Documents to Paperless Workflows The W.E. Upjohn Institute for Employment Research is a prime example of how a modern ERP can transform nonprofit operations. The Institute, which conducts extensive research on employment and unemployment, faced challenges with its legacy accounting software. It was unable to access financial data remotely during the pandemic, highlighting the need for a cloud-based solution. The Upjohn Institute partnered with Net at Work for their ERP migration to Sage Intacct, a cloud-based financial management solution. Kathy Breyfogle, CFO at the Upjohn Institute, noted, “Net at Work is our single point of contact for all things technology. We use them exclusively for questions and support.” This partnership was crucial in optimizing workflows and ensuring a smooth transition. With the ongoing support of Net at Work and the adoption of Sage Intacct, the Institute achieved significant improvements in operational efficiency and data analysis. They utilized the dimensions functionality of Intacct to revamp their chart of accounts, simplifying their account structure and providing more granular reporting on projects and funding. Additionally, the Institute set up smart rules to automate compliance checks, reducing manual errors and enhancing confidence in financial data. The successful ERP migration also led to the elimination of paper files and streamlined audits. By associating electronic attachments with transactions, the Institute improved access to supporting documents, which is expected to save costs during audits. Furthermore, the Institute’s accounting team reported a perfect score in employee engagement and satisfaction surveys, attributing much of this success to Sage Intacct’s capabilities. Overall, the partnership with Net at Work and the implementation of Sage Intacct have elevated the Institute’s financial operations, allowing them to focus more on their mission and less on administrative tasks. Benefits of ERP for Nonprofits Nonprofit organizations can benefit significantly from implementing Enterprise Resource Planning (ERP) systems. Here are some of the biggest advantages of using ERP for nonprofits: Operational Efficiency ERP systems streamline and automate core processes such as financial management, grant management, and donor tracking. This automation reduces manual data entry, minimizes errors, and accelerates processing times, allowing staff to focus on higher-value tasks. By integrating various functions into a single system, nonprofits can eliminate redundant tasks and improve overall productivity. Financial Transparency and Reporting ERP solutions provide robust reporting and analysis capabilities, enabling nonprofits to generate detailed financial statements and reports. This helps in demonstrating financial accountability to stakeholders, including donors and regulatory agencies. Enhanced reporting also aids in compliance with regulatory requirements and supports better budgeting and forecasting. Real-Time Data Insights ERP systems offer real-time visibility into financial data, allowing nonprofits to monitor their financial health and make informed decisions. This capability supports better resource allocation and strategic planning. With all data centralized, nonprofits can easily access and analyze information across different departments, improving decision-making. Scalability and Flexibility ERP systems are scalable, meaning they can grow with the nonprofit as it expands its operations. This scalability ensures that nonprofits can manage more projects and meet increasing demands without needing to overhaul their systems. Additionally, ERP solutions can be customized to meet specific nonprofit needs, such as fund accounting and grant management. Improved Donor Management and Fundraising An ERP can integrate donor management capabilities, allowing nonprofits to track donations, manage donor relationships, and cultivate future support. This integration simplifies fundraising efforts and enhances donor engagement. Risk Management and Compliance By centralizing data and automating backups, ERPs help mitigate risks associated with data breaches and loss of critical information. This ensures compliance with legal standards and maintains donor trust. ERP solutions also provide robust security measures to ensure compliance with regulatory requirements like GDPR. Enhanced Collaboration ERP systems provide a centralized database, ensuring that all stakeholders have access to the same information. This reduces miscommunication and errors, improving collaboration among employees and volunteers. Features like centralized document management and real-time communication tools further enhance teamwork. Modern Technology Powers the Future for Genesee Country Village & Museum The Genesee Country Village & Museum struggled with outdated financial systems that relied heavily on manual processes. This inefficiency not only consumed valuable staff time but also limited the museum’s ability to provide timely and accurate financial reports. Recognizing the need for change, the museum decided to migrate to Sage Intacct, a cloud-based ERP solution designed to automate financial processes and improve data visibility.The implementation of Sage Intacct at the Genesee Country Village & Museum resulted in significant operational improvements. The museum was able to automate many of its financial tasks, freeing up staff to focus on core activities such as curating exhibits and developing educational programs. Additionally, Sage Intacct provided real-time data insights, enabling better decision-making and ensuring compliance with financial reporting requirements. This transformation allowed the museum to allocate more resources towards its mission, enhancing its overall impact on the community. Challenge: The Genesee Country Village & Museum faced challenges with manual processes and outdated financial systems, which hindered operational efficiency and financial reporting. Solution: The museum implemented Sage Intacct, a modern cloud-based ERP solution, to automate financial processes and improve data visibility. Results: Enhanced financial reporting and compliance Improved operational efficiency through automation Better decision-making with real-time data insights Read the full case study. Nonprofit organizations face unique challenges in managing their operations efficiently while maximizing their mission impact. A flexible and scalable ERP system can be a game-changer, providing the tools needed to streamline operations, improve financial transparency, and enhance decision-making capabilities. If your nonprofit is looking to focus more on its mission, you can reach out to Net at Work for a complimentary Business Health Assessment. Contact us today to take the first step towards transforming your nonprofit’s operations.

From supply chain issues and inflationary pressures to prolonged workforce challenges, small-to-medium-sized businesses (SMBs) face numerous challenges in managing complex operations and staying competitive. Implementing a modern Enterprise Resource Planning (ERP) system can be a strategic move to overcome these hurdles. ERP solutions have evolved significantly in recent years, offering SMBs a powerful way to streamline their operations, enhance efficiency, and drive long-term growth. In this article, we will explore how choosing a modern ERP system can help future-proof your SMB’s technology, drawing insights from stories of our own customers’ successful implementations. Understanding ERP Systems ERPs can integrate previously siloed business functions into a single platform, providing real-time data access and automating processes across departments such as finance, inventory, human resources, and customer relationship management. This integration is crucial for SMBs, as it helps them integrate data, reduces manual errors, and enhances decision-making capabilities. Four Primary Benefits of Modern ERP Systems Simplifying Operations Modern ERPs can centralize many business processes, simplifying operations by reducing the need to manage multiple software solutions. For example, instead of using separate tools for accounting, inventory management, and HR, a modern ERP integrates these functions into one platform. This centralization ensures that all departments have access to consistent and up-to-date information, facilitating informed decision-making. Real-Time Data Access = Greater Agility A modern ERP can provide real-time data access, enabling SMBs to respond quickly to market changes, customer needs, and internal challenges. This capability is essential for maintaining business agility and competitiveness. Long-Term Cost Savings By automating processes and reducing manual errors, modern ERPs help SMBs maximize labor and resource-related costs. For instance, automation minimizes the need for repetitive tasks and reduces the risk of errors, leading to significant cost savings over time and giving employees the time and tools to work more strategically. Grows and Changes with Your Organization One of the noteworthy features of a modern ERP is its ability to scale as the business grows and changes, allowing for easy expansion without significant disruptions. Whether it’s adding new features, modules, or users, today’s ERP can adapt to the evolving needs of the business. Success Stories from Our Customers Since 1996, we’ve partnered with organizations in a wide variety of industries to successfully implement modern ERPs and help position them for future growth, as detailed below: Mission Tile West: Mission Tile West faced challenges with an unsuccessful NetSuite implementation by a previous partner. Net at Work stepped in, optimizing their NetSuite system and building a solid, sustainable foundation for success. By streamlining operations and leveraging new features, Mission Tile West enhanced efficiency and supported their growth ambitions. Net at Work’s expertise ensured that the system was tailored to meet Mission Tile West’s specific needs, providing a seamless user experience and maximizing the benefits of the ERP system. Russell Sigler Inc.:Russell Sigler Inc. partnered with Net at Work to streamline their Sage X3 setup, eliminating unnecessary customizations and leveraging new features to enhance efficiency. This partnership provided Russell Sigler with the confidence to grow and adapt, knowing they had a robust ERP system supporting their operations. Net at Work’s team offered the depth and experience needed to support Russell Sigler’s evolving business strategies. Midway Industrial Supply: Midway Industrial Supply moved from an outdated on-premise ERP to Acumatica Cloud ERP, addressing networking issues and improving performance. This transition allowed Midway to maintain lean operations while innovating through strategic acquisitions. Net at Work played a crucial role in this migration, leveraging their extensive experience with Acumatica to ensure a seamless transition. Midway achieved significant efficiency gains, with a 25% increase in operational efficiency across all processes. The company’s remote sales teams benefited from customized Acumatica dashboards, enhancing their ability to access key performance indicators and customer data. Why Migrate to a Modern ERP with An Experienced Partner ERP migration can be a complex process, but partnering with a team of experienced ERP migration experts like Net at Work can help make the transitions significantly more well-coordinated and effective. Our expertise in ERP migration can help minimize disruptions and maximize the benefits of the new system. Here are some key advantages of migrating with an experienced partner: Expert Guidance: Experienced partners provide guidance on selecting the right ERP system for your business needs, making sure that the chosen system aligns with your strategic goals. Customized Implementation: They tailor the implementation process to fit your business model and can work with you after the initial implementation to ensure that the ERP is optimized for your specific operations and changing needs. Training and Support: Partners like Net at Work offer comprehensive training and ongoing support so your team adapts to the new system quickly and effectively. Risk Mitigation: By managing potential risks during the migration process, experienced partners can help your business remain operational throughout the transition. Choosing the Right ERP for Your Organization When selecting an ERP system, SMBs should consider several factors: Scalability: Ensure the system can grow with your business. Integration: Choose a system that integrates well with existing software. Cost: Consider both initial costs and long-term savings. Support: Partner with a reliable provider like Net at Work for implementation and ongoing support. Additional Benefits of Cloud ERPs Enhanced Security and Compliance Cloud ERP systems provide robust security features, ensuring that sensitive business data is protected and compliance requirements are met. This is particularly important for SMBs, as maintaining compliance can be challenging without the right tools. Cloud ERP solutions often include automatic updates and compliance features, simplifying the process of adhering to regulatory standards. Integration with Emerging Technologies Cloud ERP solutions can integrate with emerging technologies like AI and IoT, enabling SMBs to leverage these technologies to enhance operations and drive innovation. For example, integrating AI can help automate complex tasks, while IoT can improve supply chain visibility by providing real-time data on inventory levels and asset performance. Benefits of Integrating ERP with IoT The integration of IoT with ERP systems offers several benefits: Enhanced Visibility into Operations: Real-time data from IoT sensors can be fed directly into the ERP system, providing decision-makers with a clear view of inventory levels, production processes, and asset performance. Improved Decision-Making: With real-time insights, businesses can make better-informed decisions, which in turn improves operational efficiency and customer satisfaction. Implementing a modern ERP system is a strategic move for SMBs looking to future-proof their technology. By centralizing operations, providing real-time data, and offering scalability and flexibility, ERP systems position businesses for growth and competitiveness. Whatever your needs are today, partnering with experienced ERP migration experts like Net at Work can ensure a successful transition and a profitable tomorrow. Thinking about how to future-proof your organization? Contact us today for a complimentary Business Health Assessment.

In a recent episode of CO Pod, the construction owners club podcast, host Caroline Raffetto interviewed John Mullins, a seasoned expert in ERP sales who joined Net at Work last year, to discuss how Net at Work and Acumatica are revolutionizing the ERP for construction space. This insightful interview, part of CO Pod’s series featuring industry experts, shed light on the powerful combination of Net at Work’s expertise and the Acumatica Construction Edition. Net at Work: Your Trusted Technology Partner Since its inception in 1996, Net at Work has evolved into a comprehensive technology partner for businesses across various industries. Mullins emphasized the company’s commitment to client success, stating, “Net at Work wants to come alongside [its clients] and work with them during their journey to figure out what’s going to be the best solution for them overall”. This dedication to partnership is evident in Net at Work’s comprehensive support and guidance throughout the digital transformation journey, stemming from a culture of excellence that translates into superior client service. Acumatica: Redefining Construction ERP Net at Work’s Acumatica Construction Edition is a cloud-based ERP system specifically designed for the construction industry. This system stands out for several reasons: Industry-Specific Focus: Acumatica Construction Edition is tailored to address the unique challenges faced by construction firms. Transparent Pricing and Rights: Acumatica’s 10-point Bill of Rights ensures clear pricing and ongoing training at no additional cost. Holistic Integration: From financials to project management, Acumatica provides a unified platform for all aspects of construction business operations. Data-Driven Decision Making: Real-time access to critical project data enables informed decisions and proactive problem-solving. Revolutionizing Construction Operations The implementation of Acumatica through Net at Work can transform construction businesses in several ways: Operational Efficiency: Centralized data and automated processes reduce administrative burden across departments. Enhanced Collaboration: Real-time updates and centralized information improve communication among all stakeholders. Financial Control: Robust financial management tools offer accurate job costing, budget tracking, and revenue forecasting. Resource Optimization: Clear insights into resource availability enable more effective allocation of materials, labor, and equipment. Risk Management: Built-in compliance tracking and risk management features help mitigate potential issues. The Net at Work Advantage Net at Work’s commitment to client success sets it apart in the industry. As Mullins explains, “We create content that we can send out to our customers for them to digest when it’s convenient for them.” This customer-centric approach includes: Rigorous training and certification for the Net at Work team Ongoing education and support for clients A focus on maximizing the potential of the ERP investment Ready to transform your construction business? We can analyze your current processes and demonstrate how Acumatica’s Construction Edition, implemented and supported by Net at Work, can propel your business to new heights of efficiency and profitability. Contact Net at Work today for a complimentary business health assessment.

Manufacturing isn’t what it was five years (or even five months!) ago. Supply chains are shifting, tariffs and trade policies are evolving, and economic uncertainty is forcing process manufacturers to rethink how and where they operate. At the same time, the U.S. is experiencing a resurgence in domestic manufacturing investment, with businesses reshoring production and navigating complex and shifting compliance requirements. Now more than ever, efficiency is a competitive necessity. Process manufacturers that can pivot quickly, optimize costs, and streamline operations have the advantage. Those relying on outdated ERP systems, disconnected processes, and manual workarounds risk falling behind. Now is the time to look hard at technology’s role in your business. The question isn’t whether an outdated process manufacturing ERP is costing you—it’s how much. The Silent Costs of Outdated Technology The reality is that legacy systems weren’t built for today’s manufacturing challenges. They lack the agility to adapt to fluctuating costs, supply chain disruptions, and the demand for real-time data. Companies that continue to rely on aging technology will struggle to compete in an era where precision, speed, and digital connectivity define market leaders. Process manufacturing is notoriously slow to adopt change. A recent ERP study found that 70% of chemical companies still rely on technology between 6 and 20 years old, with 30% operating systems over a decade old. These aging ERPs actively slow businesses down. Finance teams spend hours reconciling data, operations teams rely on spreadsheets to track production, and base inventory decisions on incomplete information. Additionally, compliance reporting takes longer than it should, increasing the risk of costly errors.” At first glance, your legacy ERP inefficiencies may seem minor. The system still runs. Reports get compiled. Orders go out. But behind the scenes, outdated technology slows production, inflates costs, and limits visibility. Instead of driving innovation, your ERP is becoming a constraint. Technology also plays a critical role in attracting and retaining talent. The next generation of leaders expects intuitive, data-driven systems that provide instant insights. Clunky, outdated software limits efficiency and reduces engagement, making it harder to build a workforce that thrives in a competitive industry. What Your Competition Is Doing Differently Industry leaders in chemical and food manufacturing aren’t waiting for their systems to fail before they act. They’re replacing fragmented, outdated platforms with modern ERP solutions that give them real-time insights, automation, and the agility to stay ahead of disruptions. These companies aren’t just modernizing for the sake of it. They’re seeing tangible returns: streamlined supply chains, better forecasting accuracy, and increased agility in responding to market shifts. Real-time data gives them an edge, allowing them to optimize inventory, improve compliance reporting, and confidently make strategic decisions. Meanwhile, companies still relying on outdated process manufacturing ERP systems are falling behind. They struggle to integrate new technologies. They react to industry changes instead of leading them. And they pour money into maintaining legacy software that wasn’t built for today’s challenges. The Risk of Doing Nothing Many executives hesitate to upgrade their ERP because they see it as a massive, disruptive investment. But staying put isn’t a neutral decision—it’s an expensive one. IT maintenance costs climb as aging systems require constant fixes. Security vulnerabilities multiply. Compliance risks increase, especially in industries with stringent regulations. And when a legacy system finally fails—whether through an unplanned outage or a vendor discontinuing support—the consequences can be severe. At some point, upgrading isn’t just an option; it’s a necessity. The real question is whether you’ll make the change on your terms or be forced into it when your current system can no longer keep up. Future-Proofing Your Business Technology is evolving at an unprecedented pace. Five years ago, AI-powered analytics and IoT-enabled factories were cutting-edge concepts. Today, they’re becoming standard in forward-thinking manufacturing operations. But here’s the catch—companies still running on outdated ERP systems are often locked out of these innovations. A modern ERP delivers benefits beyond operational efficiency—it creates the foundation for future technology adoption. It positions process manufacturers to integrate new tools seamlessly instead of patching together disconnected systems. The most advanced ERPs are built with open architecture, cloud connectivity, and AI-driven workflows, making it easier to take advantage of whatever comes next. Consider the rise of smart factories. Real-time data integration between machines, suppliers, and business systems reduces waste, optimizes production schedules, and minimizes downtime. IoT sensors continuously monitor equipment health, allowing predictive maintenance to prevent costly breakdowns before they happen. AI-powered analytics can identify patterns in supply chain fluctuations, helping companies anticipate and mitigate disruptions before they impact operations. These innovations aren’t theoretical. They are reshaping manufacturing today. Yet, they are only as effective as the systems they connect to. Legacy ERP struggles to process real-time data, integrate with IoT devices, or leverage AI-driven insights. Without a modern process manufacturing ERP, companies remain stuck in reactive mode, unable to take advantage of automation, machine learning, or digital twins. And then there’s the unknown. Five years ago, generative AI wasn’t on anyone’s strategic roadmap. Today, it’s transforming everything from predictive analytics to automated workflows. The same will be true for the next wave of innovations. Companies that have already modernized their ERP can quickly adopt and integrate new technologies, while those clinging to legacy systems will be forced into costly, disruptive overhauls just to keep up. A Modern ERP Creates Opportunity—and Generates ROI Technology should enable growth, not slow it down. A modern ERP system like Sage X3 provides a foundation for efficiency, scalability, and insight-driven decision-making. Real-time data eliminates guesswork, automation streamlines operations, and cloud-based platforms offer the flexibility to adapt to evolving business needs. A recent Forrester study revealed that organizations implementing Sage X3 experienced a 213% return on investment (ROI) over three years, with payback periods as short as six months. Some of the specific benefits include: Inventory Reduction: Customers enjoyed a 12% annual reduction in inventory levels, optimizing inventory management and reducing carrying costs. Operational Efficiency: Customers saved 2,080 customer service hours annually, highlighting significant improvements in operational processes. These outcomes underscore that successful ERP implementations require careful planning, industry expertise, and the right technology partner. Process manufacturers that select systems tailored to their specific industry challenges and collaborate with experienced teams are more likely to achieve these substantial benefits. Now Is the Time to Act Every business reaches a point where the systems that once supported growth become a barrier to it. That moment may already be here. If manual processes are increasing, reporting takes too long, and decision-making lacks the data to be effective, it’s time to rethink what your ERP is doing for you. The best-run companies don’t wait for technology to force their hand. They take control of the future by investing in tools that strengthen operations, improve resilience, and position them for long-term success. If your process manufacturing ERP no longer supports where your business is headed, let’s talk about your next steps.

We learned with and from our customers, met new friends, and solidified our position as a leading Acumatica partner at this year’s Acumatica Summit in Las Vegas. And thanks to the hard work and expertise of our internal Acumatica team, we brought home some new accolades and awards. First, we were honored to receive the Value-Added Reseller (VAR) of the Year Award in Distribution and to be named as a member of the Acumatica President’s Club—recognition of the service the team provides to our customers every day.  At the annual Summit Show and Sell Contest, our own Mike Davies secured first place when competing against some of the best in the business, walking away with a $5,000 prize.   Additionally, we’re proud of three Net at Work team members who are Acumatica MVPs of the Year. Dermot Comerford (Consultant), Manikanta Dhulipudi (Senior Implementation Consultant), and Zoltan Ferbert (Senior Developer), who were recognized for going above and beyond to make the Acumatica community stronger.  “These awards validate our team’s dedication to helping businesses optimize their distribution operations with Acumatica’s powerful platform,” said Chris Cleary, Net at Work’s Acumatica Practice Director. “But more than anything, the Summit was a fantastic opportunity to connect, learn, and engage with the entire Acumatica ecosystem.”  Summit Highlights Our time at Acumatica Summit 2025 was packed with valuable moments:  Booth #210 in the Summit marketplace was our home base for catching up with long-standing partners, meeting new faces and having great conversations.  Deirdre Waite, Acumatica Training Administrator, co-hosted an insightful session withClicklearn and their VP of Strategic Alliances, Daniel Garcia, entitled “Implementation and Onboarding: Get More Value, More Quickly Out of Your Acumatica Migration.”  John Oakley, Implementation Team Manager, led a session entitled “Master Replenishment and Planning with Acumatica,” sharing expertise on optimizing inventory management.  A Night to Remember: Our Exclusive Net at Work Event We were thrilled to host a spectacular event at Las Vegas Flight Club for nearly 200 customers, partners, and new friends. This social gathering featured:  Co-sponsorship from eight leading ISVs: Avalara, Traild, Velixo, BigCommerce, Lumber FI, Conversight, Fortis (AKA Acumatica Payments), and Netstock  A variety of darts game modes for attendees to enjoy  Connection and fun over food and drinks  Ready to Take the Next Step?  Interested in learning how Net at Work can transform your business operations with Acumatica? Contact us today for a complimentary Business Health Assessment.  

In today’s fast-paced healthcare landscape, where efficiency and precision directly impact patient care, relying on outdated systems is a risk. Legacy ERPs often fall short, leaving practices unable to adapt to changing demands. The Hidden Cost of Operational Challenges in Healthcare Inefficiencies in revenue cycle management (RCM) or patient scheduling don’t just drain resources, they can ripple across your practice, affecting everything from compliance to patient satisfaction. Here are a few examples of how outdated systems often create constraints: Disjointed scheduling and billing lead to reimbursement delays and frustrated patients. Manual financial reporting increases audit risks, impacts operating cash flow, and wastes valuable staff time. Limited access to real-time data forces reactive decision-making instead of proactive planning. These challenges not only negatively impact your profitability but also distract your staff from their main goal: delivering quality patient care. But what’s the solution? Enter modern healthcare ERP solutions—agile, AI-powered, and purpose-built to meet the unique challenges of healthcare. Key Considerations When Choosing an ERP Solution To address your healthcare practice’s unique operational challenges, keep these factors in mind: Identify Persistent Issues: Pinpoint inefficiencies in billing, scheduling, or reporting that affect metrics such as patient satisfaction or hospital readmission rates. Prioritize Flexibility and Scalability: Modern ERP systems such as Sage Intacct grow with your practice, adapting to increased patient volumes or new regulatory demands. Seek Healthcare-Specific Features: Choose a solution designed with your practice’s unique needs in mind. How Sage Intacct Solves These Issues Modern ERP solutions, like Sage Intacct, offer the speed, flexibility, and intelligence that are essential in healthcare today. By improving operations and refining data integration, these systems help healthcare practices thrive. Financial Accuracy with Automation: Eliminate manual errors with automated billing and gain real-time financial insights for faster, more accurate decisions. Optimized Scheduling: Enhance patient flow with integrated scheduling systems that reduce downtime and improve resource allocation. Simplified Compliance: Ensure regulatory compliance and improve patient safety with automated reporting and real-time audit trails tailored for healthcare. Actionable Insights: Empower your team with centralized data for actionable insights that improve both business performance and patient care. Contact us today to learn how Sage Intacct can help.

In the competitive HVAC distribution industry, where service, reliability, and innovation are paramount, Russell Sigler Inc. has remained a trusted name for over 65 years. From its beginnings as a family-owned business, the company has grown into a regional powerhouse, with over 800 employees, 35 locations, and $1.3 billion in annual sales. Behind this success lies a commitment to continuous improvement and a partnership with Net at Work that ensures its technology keeps pace with its ambitions. Powering Growth with Smart Tech Russell Sigler began relying on Sage X3 approximately 15 years ago. As one of the ERP’s earliest adopters, the company quickly recognized its flexibility and scalability, tailoring the system to fit its evolving workflows. From managing transactions to integrating tools like eCommerce platforms and warehouse systems, Sage X3 became a cornerstone of its operations. “Net at Work isn’t just a partner—they are the partner. Their depth of resources and expertise gave us confidence that we could grow and adapt without missing a beat.” Matt Osborne, COO, Russell Sigler, Inc. However, when Sage Professional Services Group—which initially implemented Sage X3—disbanded, Russell Sigler faced a turning point. They needed a new partner capable of supporting their highly customized ERP system and helping them unlock their full potential. After interviewing multiple resellers, Net at Work emerged as the clear choice. “Net at Work isn’t just a partner—they are the partner,” explains Matt Osborne, COO. “Their depth of resources and expertise gave us confidence that we could grow and adapt without missing a beat.” Technology That Keeps the Pace Scalability is critical for a fast-moving company like Russell Sigler. Over the past decade, the company has doubled its workforce and branch network, expanding its reach across the western United States. Sage X3, supported by Net at Work’s expert team, has scaled seamlessly to meet these demands, handling increased transaction volumes and integrating new systems that streamline operations. For example, customers can now place orders online through Russell Sigler’s eCommerce platform, with transactions flowing directly into Sage X3 for processing. Payment solutions empower customers to easily pay invoices online or at branch locations. These innovations save time, reduce errors, and enhance the overall customer experience. “Every enhancement we make to Sage X3 is about making life easier for our employees and customers,” says Osborne. “It’s a system that grows with us, and Net at Work ensures we’re always leveraging it to its full potential.” A Partnership Built on Trust What truly sets Russell Sigler’s success story apart is the strength of their partnership with Net at Work. The continuity of support—some consultants have been with the company’s Sage X3 practice for over 15 years—ensures a deep understanding of their business and customizations. This trust allows Russell Sigler to confidently tackle challenges and pursue new opportunities. “Sage X3’s flexibility is only part of the equation,” says Vladimir Shvidky, ERP Manager. “Net at Work’s team knows us inside and out. They understand how to put the puzzle pieces together, so we can focus on what matters—improving our business.” Always Moving Forward With plans to implement barcoding and explore additional system enhancements, Russell Sigler shows no signs of slowing down. Their dedication to continuous improvement, paired with Sage X3’s adaptability and Net at Work’s support, positions them for long-term success in an ever-changing market. “Our goal is simple: make things better every day,” Osborne concludes. “With Sage X3 and Net at Work, we’re more than keeping up—we’re leading the way.” Download the full Net at Work success story to read more about Russell Sigler’s pathway to operational excellence.

Choosing and implementing a modern ERP is a significant undertaking for most small to medium-sized businesses, and even the thought of going through this process can be daunting. But organizations like Riley Sales, who upgraded to Acumatica with the support of Net at Work, realized benefits such as: Reducing their monthly close from 22 days to 5 days Eliminating the need for an additional FTE position Removing quoting responsibilities from sales and granting AR access to statements In this article, we take you through the primary benefits of a modern ERP system and provide more examples of Net at Work customers who are experiencing these benefits through savings and increased efficiency. Understanding ERP Systems ERP systems serve as a central database for the entire company, offering valuable reporting potential and numerous ways to increase productivity and lower costs across the organization. By centralizing data, ERP systems provide cross-departmental visibility, enable efficient analysis, resolve data conflicts, and drive process improvements. This translates to cost savings and better productivity as employees spend less time searching for needed data. Benefits of Modern ERP Systems for SMBs Data Security and Centralization: Modern ERP systems enhance data security by storing all company data in one place, reducing the risk of data breaches and improving compliance with regulations. This centralized approach also standardizes data formats, making it easier to generate reports and analytics. Increased Productivity: ERP systems can automate repetitive tasks, freeing up employees to focus on higher-value projects. For instance, automation can reduce manual data entry and processing, allowing staff to concentrate on strategic initiatives. This increased productivity means SMBs may not need to add as many new employees as they grow. Visibility and Decision-Making: With real-time visibility into business operations, managers can make faster and more informed decisions. This visibility helps identify inefficiencies and opportunities for cost savings, such as preventing over-production or rush orders. Scalability and Flexibility: Modern ERP solutions are scalable and flexible, adapting to changes in business operations as the company grows. Cloud-based ERP systems, in particular, support growth by managing hardware and software updates, ensuring that the company always has the latest version without additional IT costs. Collaboration and Customer Service: ERP systems improve collaboration by providing a unified view of business processes, allowing teams to work together more effectively. Additionally, they enhance customer service by offering a complete view of customer interactions, enabling personalized experiences and timely issue resolution. How ERP Systems Help SMBs Save Money Reduced Manual Labor: By automating tasks such as data entry and financial reporting, ERP systems significantly reduce the need for manual labor, decreasing costs associated with employee time and reducing the likelihood of human errors. Improved Financial Management: ERP systems enhance cash flow management by providing insights into financial health, improving invoicing accuracy, and ensuring timely payments. Advanced accounting features help small businesses manage their finances more effectively, reducing costs associated with financial mismanagement. Efficient Resource Planning: ERP systems support optimal planning and management of a company’s resources. They help ensure efficient use of resources in areas such as merchandise management, production, warehouse management, and human resources, leading to time and cost savings.   Real-Life Examples of Savings and Increased Efficiency After Genesee Country Village & Museum migrated to Sage Intacct,  they noticed several areas of savings: A dozen hours saved during the budgeting cycle by automating manual processes Heightened efficiency allows their finance team to operate with just 3.5 FTEs, saving 2 additional hires Real-time financial visibility enables managers to monitor budgets and make timely adjustments Midway Industrial Supply replaced a legacy ERP with Acumatica and realized the following ROI: 25% efficiency gains across teams and departments Automated workflows and business reduce staff touchpoints, decreasing the time to payment and increasing cash flow Even with three acquisitions, only one new finance hire was needed Polycoat Products migrated to Sage X3 after their legacy ERP was sunsetted. The benefits they received from this upgrade include: Annual business audit reduced from a few months to a few hours Growth from 2 to 10 locations seamlessly supported, handling thousands of transactions weekly Customer self-service portal improves customer service and saves staff time Choosing the Right ERP System When selecting an ERP system, SMBs should perform a thorough needs assessment to ensure the chosen system supports current and future business requirements. It’s crucial to evaluate vendors based on their track record, scalability, and customization capabilities. Additionally, assessing the total cost of ownership, including implementation and operating expenses, is essential for making an informed decision. Upgrading to a modern ERP system can be transformative for small to medium-sized businesses. By automating processes, enhancing efficiency, and providing real-time data for informed decision-making, ERP systems help SMBs save money and allocate resources more efficiently. Whether it’s through cost savings, improved financial management, or enhanced customer engagement, the benefits of a modern ERP are undeniable. To explore how a modern ERP system can transform your business, contact us today for a complimentary Business Health Assessment.

For nearly 40 years, Mission Tile West has been a premier destination for homeowners, designers, and builders seeking high-quality, beautifully crafted tile. With an extensive selection from over 200 vendors—from small artisan workshops to major manufacturers—the company has built a reputation for excellence and expertise. But Mission Tile West is more than just a tile supplier. Its knowledgeable sales team provides a high-touch experience, helping customers design entire spaces, guiding them through material selection, layout, and finishing details. Founded in 1984, the company has grown from a small operation into a respected leader in the tile industry. It now has three retail locations and two manufacturing facilities. Throughout this, the company has remained deeply rooted in family values, strong relationships, and a commitment to its customers. “As companies grow, they have to disrupt old processes to make room for better ones. Net at Work has given us the right foundation to move forward with confidence.” George Adamson, Co-Owner, Mission Tile West The company’s sense of responsibility extends beyond the showroom. Mission Tile West serves communities significantly impacted by the recent Southern California wildfires, and it has taken an active role in supporting affected homeowners, builders, and designers. Whether helping customers navigate product selections during difficult times or delaying orders when necessary, its mission goes beyond selling tile—it’s about caring for the community it calls home. This philosophy of care and commitment drives every decision the company makes, including its approach to business technology. When they realized their ERP implementation wasn’t serving their needs, they sought a trusted partner who would prioritize their success as they prioritize their customers. That partner is Net at Work. A Rocky Start with NetSuite Mission Tile West recognized the need for a more advanced ERP system and selected NetSuite, following a recommendation from another industry leader. Initially, they worked directly with another implementation team, expecting a seamless transition. Instead, they encountered a rigid, one-size-fits-all approach that didn’t account for their business’s specific needs. The implementation process felt slow and impersonal, with multiple team members cycling in and out, forcing them to re-explain challenges in every meeting. George Adamson, co-owner of Mission Tile West, describes the experience as frustrating. The system itself had the capabilities they needed, but the lack of customization and strategic guidance left them with inefficient workflows and missed opportunities. Instead of feeling empowered by their new system, they found themselves working around it rather than with it. A Better Way Forward Determined to turn things around, Mission Tile West sought a second opinion. A fellow tile company introduced them to Net at Work, a trusted NetSuite implementation partner with a reputation for tailoring solutions to meet each client’s specific needs. The difference was immediate. Instead of a revolving door of consultants, they had a dedicated team that took the time to understand their business model and objectives. With Net at Work’s expertise, they quickly made progress. Instead of waiting weeks for simple adjustments, consultants worked alongside them in real-time, configuring reports, refining workflows, and addressing inefficiencies on the spot. One of the biggest wins was setting up centralized purchasing, shifting ordering responsibilities from individual salespeople to a dedicated purchasing team. This eliminated duplicate efforts, improved efficiency, and allowed the sales team to focus on what they do best—helping customers bring their design visions to life. Growth with Confidence The transformation has been profound. Mission Tile West now has a NetSuite system that works for them, not the other way around. Sales teams have better financial visibility, with real-time access to order tracking and sales performance metrics previously only available at the end of the month. Payment processing is faster and more seamless, reducing the time spent on administrative tasks. Net at Work continues to provide ongoing support, ensuring that the system evolves alongside the company’s needs. As the business grows, Adamson sees NetSuite and Net at Work as essential to the company’s future. The transition wasn’t just about upgrading software—it was about creating a foundation that allows them to scale without sacrificing the personalized service that has defined Mission Tile West for decades. “As companies grow, they have to disrupt old processes to make room for better ones,” Adamson says. “Net at Work has given us the right foundation to move forward with confidence.” Download the full Net at Work success story to read more about Mission Tile West’s pathway to operational excellence.