What It Means to Have Someone Truly in Your Corner: Introducing Our Client Champion Value

Delivering exceptional client experiences has been part of Net at Work’s DNA since our founding nearly three decades ago. You’ve experienced our genuine care in your implementations, felt it in our support responsiveness, and seen it in how we define best practices across the industries we serve. It’s why our clients choose us, trust us, and recommend us to others year after year.  

Now we’ve made the strategic decision to formalize the most powerful value we’ve had as a company: Client Champion. This represents our commitment to you above all else and our unwavering commitment to putting you at the center of everything we do. 

“Working with a true client champion means gaining a partner who understands your business as deeply as you understand it yourself.”

We’ve lived this philosophy through our longevity and in how we truly care about you, but formalizing it makes it even more powerful, ensuring that everything about how we operate centers on championing your needs and goals. 

More Than Words 

Being a Client Champion means that we: 

“Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.” 

Each word in this value carries meaning for how we approach your partnership: 

• As our client, you are a long-term loyal customer who we collaboratively work with to help identify and solve your complex and important business problems. 
• To champion your interests means we take a proactive stance and work diligently to promote and advance progress for your initiatives. 
• Actioning relentlessly describes our intense, determined, and persistent approach to delivering results. 
• To exceed expectations requires we significantly surpass minimum requirements to deliver more than what you consider normal or expected. 
• Operating consistently means we demonstrate uniformity in our delivery for you, with few exceptions, providing dependability and predictability in our actions and behaviors. 
• To anticipate your needs requires we look ahead with the intent of predicting possible outcomes on your behalf to prepare and take action to improve the outcome of future events. 
• Our products and services are defined as valuable when they prove to be of great worth to you, creating a sense of wonder and appreciation when the overall value is delivered. 
• Extraordinary outcomes are special situations with exceptional outcomes and remarkable results. 

Working with a true client champion means gaining a partner who understands your business as deeply as you understand it yourself. It cultivates the kind of confidence that only comes from having someone always in your corner, always looking out for your best interests. It’s experiencing a deep, seamless, end-to-end partnership that elevates you to the center of everything we do. 

The Partnership You Experience 

Riley Sales, a growing HVAC distributor, needed to implement a new ERP with a unique pricing structure. Doing so successfully required a deep understanding of their requirements to build effective customizations. The end result allowed their team to reduce their 22-day book-closing process to just five days. 

“Net at Work is an ideal partner for us,” explains Brandi Coats, CFO of Riley Sales. “Their deep knowledge and ability to bring in additional business resources as necessary made this project a success. I see a real commitment to customer service and a true understanding of how to leverage technology to help businesses grow.” 

This is what it means to be a client champion. It requires going beyond what’s expected while investing in understanding your industry, challenges, and growth trajectories so deeply that we can anticipate needs before they’re articulated. For Riley Sales, this partnership also enabled the freedom to pursue eCommerce expansion and new market penetration. 

Anticipating What’s Next

When your trusted ERP support partner suddenly disbands, you need someone who can step in seamlessly and understand your highly customized system. Russell Sigler Inc., a distribution company, faced exactly this challenge after nearly 15 years of relying on Sage X3 for their operations. They needed a partner who could support their complex customizations and integrations while helping them continue their aggressive growth trajectory. 

“Net at Work isn’t just a partner, they are the partner,” says Matt Osborne, COO at Russell Sigler. “Their large, diverse team gives us confidence that no matter how we want to grow or adapt, they have the depth and experience to support us.” 

This partnership enabled Russell Sigler to grow from $250 million to $1.3 billion in sales while seamlessly integrating new payment processing solutions, eCommerce platforms, and other essential tools. When you have a partner who truly knows your business inside and out, you gain the confidence to pursue ambitious growth knowing your technology will scale with you. 

Extraordinary in Every Interaction

The extraordinary outcomes you experience with a Client Champion often come through responsiveness, understanding, and guidance that improves the big picture. At Ink, a custom manufacturing company that scaled from handling 300-500 orders monthly to 2,500 orders, the partnership extended far beyond technical implementation. 

“Net at Work has been incredibly responsive,” says Daniel Byrum, Systems Development Director at Ink. “I can bring them a problem or an idea, and they’ll walk me through it, help us think it through, and guide us to the best solution. That kind of partnership is hard to come by.” 

This responsiveness enabled Ink to achieve 25-30% year-over-year growth while handling five times their previous order volume without proportionally increasing headcount. The technology worked, but more importantly, the partnership approach meant every challenge became an opportunity for optimization. 

What This Means for You

Formalizing Client Champion as a core value is a testament to our commitment to you. It ensures that every client experiences the excellent quality of service you feel working with a true partner. It ensures that any team member you speak to approaches their work with a client-first mentality, asking both “How do we solve this?” and “How do we deliver results that exceed expectations and set you up for long-term success?” 

This approach generates measurable outcomes: compressed processes, increased scalability, and the confidence you need to pursue ambitious growth strategies, knowing you have a technology partner invested in your success. 

The Commitment Moving Forward 

As we continue growing and evolving as an organization, formalizing Client Champion as a core value ensures this partnership-focused approach remains central to everything we do. This means that every client interaction, whether it’s a quick support call or a complex multi-year transformation, will be handled with the same relentless focus on exceeding your expectations and delivering extraordinary outcomes. 

At Net at Work, being a Client Champion inspires who we are. Now it’s officially part of how we define ourselves as well, ensuring that the philosophy that built our success over three decades continues driving every decision we make, forever benchmarking your success as the measure of ours.