Within the first Employer Solution newsletter sent last month, we mentioned that we at Net at Work are committed to providing products and services that meet our customers’ needs and exceed their expectations.

We understand that communicating effectively with our customers is paramount to meeting our stated goal. We realize at every point of contact with our customers, we communicate something – unfortunately, at times it may not be the right thing.

Yogi Berra, the famed NY Yankee ballplayer and philosopher, once said;
“It was impossible to get a conversation going, everybody was talking too much”

Creating Positive Points of Contact:
In doing business with Net at Work, our customers have many points of contact, and they have a chance to form an impression of Net at Work at each point. We’ve assigned all our customers to a designated Account Manager. It is the role of the Account Manager to create a caring and friendly atmosphere, ownership of problems, and assist with quick solutions of issues.

See this month’s employee profile: Nicole Johnson, Account Manager

Actively Listening to Our Customers:
Listening is not the same as hearing. Hearing is the physical act of processing sounds. Active listening means trying to find the real meaning of the words as well as the unspoken message behind them. The staff of the Employer Solutions practice interact with a wide variety of folks from a very diverse group of organizations and it is their goal to actively listen to them to better understand the needs of the organization and expectations of those individuals they work with.

The need to better understand our customers and our desire to always seek ways to improve our services and support cannot be accomplished solely by our day to day interactions. As a means to foster better customer communications, we’ve created a Customer Advisory Council. This council is comprised of customers who rotate on the council and meet to provide frank and constructive criticism as to how we can improve our service levels.

“Our organization is built on relationships, and Net at Work fit right into that model. It is apparent that they consider their role to be helping us make our organization function better. I consider this a long term partnership.” 

Goodwill Industries – Suncoast