Over the past 6 months, Net at Work has been transitioning our support systems to a partnership-oriented service.  We want to be your ally and teammate for all your business needs.  And we want you to be able to reach out to us any time that you need to, without the fear of an impending invoice!  Our Customer Experience Plans deliver exactly that!

One fixed monthly fee gives you unlimited access to our dedicated help desk support consultants.  There are 3 flavors of Customer Experience Plans, and you can choose the one that best fits your needs and budget.

Our Core plan gives you a guaranteed response time of 4 – 8 hours, Select guarantees 2-4 hours and Premier, a 0–2-hour response to your request.

There are many other features to each plan, including some report modifications for Select plan members and upgrades to the most current version, every 2 years, for Premier members.  Monthly training sessions are provided for all plans as well as yearend assistance, workstation setup and an annual Business Health Assessment.  Let’s work together to be proactive instead of reactionary!

Once you have acquired a CEP Membership, you will receive a welcoming email to the Net at Work CEP group.  This group will allow us to communicate with our CEP members collectively and notify you of events that you are entitled to with your plan.  We want to make sure you get full use out of your investment!

Net at Work welcomes all our CEP members, and we look forward to working with you!

Please contact your Consultant or Account Manager, or reach out to us here to learn more about our Customer Experience Plans.