If you’re running a field service organization, you probably know by now that customer experience (customer service / customer satisfaction) is very important to your overall business health and growth potential.
A ‘cost center’ is a division of a company mostly tied to, well, costs. A ‘profit center’ deals with revenue and has some control over the revenues and profits it can generate.
The “future” of field service is already here. Connected field service combines the Cloud, Internet of Things (IoT) technology, and sensors with the power of a robust field service management solution.
Field service management teams want to keep costs down, while improving their customer service relationships. The Internet of Things (IoT) provides a way for field service organizations to achieve this goal.