plan for the future while minimizing problems
Imagine that your Sage Intacct and related applications are updated on a regular, pre-planned cadence. You and your team have the level of access to the technology experts that you need, when you need them. All of your covered-in-place systems, products, and customizations are maintained and updated. And these services are all included in your Sage Intacct Client Experience Plan.
Our Sage Intacct support-focused plans allow you and Net at Work to communicate proactively—to the extent that meets your business requirements and goals—when your systems are functioning well, not just during a crisis or change. Together, we plan for the future while minimizing problems and breakages.
Client Experience Plans for Your Organization’s Needs
Sage Intacct Support, Helpdesk, Optimization, Training & More
We need basic help for day-to-day use of our systems and help with errors and unexpected system behavior. We primarily need how-to help and break fix resolution.
- Basic system support
- Response within eight business hours
- Unlimited tickets
- Quarter business review with technology experts
We need help with ongoing administration of our systems. In addition to basic helpdesk support, we don’t want to worry about managing the system or remembering how to perform infrequent setup and configuration tasks.
All benefits of the Core plan, plus:
- Administrative services*
- Response within four business hours
- Content creation assistance*
- Training services*
- Annual comprehensive system review
We need a strategic partner that will help guide our ongoing investment in technology and help maximize the ROI on our current systems as our organization evolves.
All benefits of the Core and Select plans, plus*:
- Collaboration services
- Response within two business hours
- Biannual system design and usage consultation
- System optimization and rejuvenation services
- Enhanced content creation and training
“Net at Work is our single point of contact for all things technology, we use them exclusively for questions and support — we’ve never felt the need to contact Sage.”
- Kathy Breyfogle, CFO
“I love their helpdesk team,. they are always very available, responsive, and quick. We feel like our account matters to them.”
- Jane Patterson, Administration Manager
“Net at Work is the kind of partner we try to be to our own clients, they’ve been invaluable to us.”
- Hannah Rees, Senior Project Manager
Our Sage Intacct Helpdesk and Support Teams Are On Call
As a top Sage Intacct solution provider, and leading technology advisor to thousands of SMB’s, our team has the experience and capabilities to service and support Sage Intacct, and all your technology needs. Connect with us today!
