Customer Relationship Management
Capture rich, timely data from customer interactions using Sage 100 ERP (formerly MAS 90) to develop and execute meaningful marketing programs that drive the results you want to achieve. Find new customers, close sales faster, and access transaction history to build lasting, more profitable relationships. Easily view and provide complete relevant customer information for critical areas of your business-orders, payments, account history, marketing campaigns, customer care, communications and attachments. Quickly analyze, forecast, and report on key sales data.
Customer Relationship Management Modules:
Get the tools you need to find new customers, close sales faster, and access transaction history, to build lasting, more profitable relationships. A customer relationship management (CRM) solution like Sage CRM helps you provide a positive, consistent experience when customers interact with your company. Linking Sage 100 ERP with Sage CRM systems creates new ways to increase customer satisfaction, improve cash flow, save time, and earn a better return on your investments in sales, marketing, and customer service activities.
- View complete customer information-orders, payments, account history, marketing campaigns, customer care, communications and attachments
- Streamline visibility of relevant customer information for critical areas of your business
- Effectively convert prospects to customers
Deliver extraordinary customer experiences that build loyal, profitable customer relationships using SalesLogix Customer Service. Provide your customer service and support teams with a complete view of all customer interactions so they can better service, support, and sell to prospects and customers. Capture customer information from across your organization in a single repository so that your teams can quickly and knowledgeably resolve customer issues and requests and deliver a high-quality customer experience with access to ticket, return, defect, and contract management tools.
Execute effective, timely marketing initiatives across all of your sales channels and build lasting, profitable customer relationships. SalesLogix Marketing for distributors provides full-scale marketing campaign management and sophisticated analytical tools designed to identify your most profitable customers and shorten your sales cycle.
Capture rich, timely data from customer interactions across your distribution business to develop and execute meaningful marketing programs that drive results. Access critical marketing intelligence, such as return on investment (ROI) for your marketing campaigns, and determine how to best focus your distribution strategy and resources for the greatest payoff.
Acquire, retain, and develop profitable relationships with SalesLogix, the leader in customer relationship management for small to midsized businesses that require flexible, easy-to-use solutions. View the specific SalesLogix modules below to learn more about sales force automation, marketing campaigns, customer relationship management, and customer service management.
Retain valuable customers, build loyalty and maximize the effectiveness of every customer interaction with advanced issue-tracking and resolution tools. SalesLogix Support provides immediate access to relevant distribution sales support data such as products purchased, ticket and defect history, and maintenance contract status to resolve issues quickly and meet (or exceed) customer expectations.
SalesLogix Support for distributors also provides powerful self-service support solutions online, reducing transaction costs and allowing your customers around the world to get the support they need, how and when they need it.