In our increasingly digital world, most organizations are struggling to bridge the skills gap at a quick enough pace. Employees need to be proficient in an ever-evolving set of new technologies, like AI, machine learning, and data analytics so enterprises can maintain their presence and compete digitally. So how can an organization conquer this problem?

HR Technologist points out that internal skill development is one way to go, but a shortfall of engagement with corporate learning programs is a major obstacle. While beneficial for employee well-being, learning programs are not at the top of most employees’ lists when it comes to job tasks or free time.

Gamification, however, is the perfect answer for overcoming both the skills gap and the engagement deficit. In study after study, gamification has been proven to increase employee engagement, productivity, motivation, and satisfaction. Game mechanics like points, competition/collaboration, and goals infuse fun and value into learning experiences that otherwise can be tedious and boring. Gamification is a proven element of business growth, due to its applications for employee retention and motivation; and its use as a tool to boost learning and development efforts is being recognized as well.

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Gamification also makes it possible to measure corporate learning in a digital environment, and therefore pinpoint and optimize your learning programs around areas where skill development is needed (or where future skill requirements are anticipated).

Another advantage gamification brings to the workforce is its multi-generational appeal. With the appearance of Generation Z, organizations now need to cater to the learning needs of a generational spectrum five decades large. Research by Harvard Business Publishing Corporate Learning indicates that the two must-have components for learning in modern corporate environments, across all generations, are personalization and relevance. Learning experiences need to be personalized to the individual, to provide control of the volume, pace, and format of their education.

Gamification can provide relevant learning experiences that tap into these personal goals and increases the likelihood that employees will put in the time and effort required to build skills.

In fact, Gen Z specifically is inherently inclined to concepts of gamification. With signature preferences like instant rewards and recognition and technology able to keep pace, gamification is suited to be a natural extension of learning for this generation. It’s also built for promoting cross-generational collaboration through team challenges and objectives.

At Noble Systems, a Net at Work client, they understand what motivates agents and supervisors — and they know that high employee motivation drives customer satisfaction. Noble Gamification offers features that drive competition, rewards, goals, status, recognition, collaboration and learning/training. This creates an intersection between company and employee objectives that has a tremendous positive impact on employee engagement and long-term success for the company. This results in improved agent retention, customer satisfaction and profitability.

To learn more about Noble Gamification, contact your Net at Work Account Executive or contact us at info@netatwork.com