Sage X3 (Enterprise Management) Integrated with Microsoft CRM – Modern Day Social CRM
For many, CRM (Customer Relationship Management) has been seen as a dated, cumbersome tool for logging contacts and notes – Microsoft Dynamics 365 For Sales has dramatically changed that. Microsoft Dynamics CRM’s new take on user experience, collaboration, & simplification…
Turning Your Field Service Operations Into a Profit Center
In many service organizations the field service division can quickly become a cost center, and today many field service organizations are focused on transitioning their field service operations from one that costs money to one that that creates revenue and…
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Exceeding Customer Expectations With Connected Field Service
Customer satisfaction and technician productivity are at the center of any successful field service organization (FSO). Connected field service solutions, at any level provides many advantages, including exceeding customer expectations with reduced downtime and predicting and proactively preventing breakdowns. Field…
CRM – The Answer to Customer Satisfaction
People hardly buy anything online these days without first reading the customer reviews. Customers are no longer simply people who patronize your business, they have become your brand ambassadors and their opinions matter. Satisfied customers tell the world and so…
One from the Road, Why Sales and Customer Service Teams Need Marketing Automation
Most people associate marketing automation, or digital marketing solutions with ecommerce websites, deals of the day and monthly newsletters. All of these are certainly valid uses and are common place. They’re also examples of things that have become so common…
One from the Road, Why CRM for Inside Sales is Different
I’ve been spending a lot of time on the road with clients this year and there are a few reoccurring themes I’ve seen thus far. Several of them probably resonate with more than a few organizations and are worth sharing. …
Digital Transformation Requires Flexible Infrastructure
Integrating data across an enterprise-wide network in disparate locations is complex enough now, but for those who are not moving towards digital transformation, that process is about to become a whole lot harder. Disruptive technologies such as the cloud, mobility,…
ERP and CRM: The Perfect Duo
The key to some of the challenges most organizations face today is a successful ERP and CRM integration. Yes, you can bring together financial, managerial, and marketing procedures in one place. But will newly integrated systems be adequately maintained? Will…
