The Internet of Things (IoT) is Transforming Field Service Organizations
The Internet of Things (IoT) has already transformed field service by allowing organizations to deliver faster and more proactive service to customers.
Used right, IoT provides a way for field service organization to greatly improve productivity, reduce downtime, and turn data from connected devices into immediate predictive actions that drive major improvements in how field service team deliver services. Ultimately, these changes are resulting in increased levels of customer satisfaction while at the same time reducing costs.
Field Services Before IoT
Before IoT, lack of context and communication led to delays and customer frustration. With advancements in field service technology, field service organizations can provide proactive service for maximum uptime and customer satisfaction. Additionally, service organizations are addressing, and significantly improving, some of the industry’s top priorities with IoT; including: more quickly meeting customer demands, increasing product complexity, and building a skilled service workforce.
Without a doubt IoT is redefining service and leading the future of field service, as noted in a recent eBook on the topic. Access the full eBook on Field Service and the impact of IoT to learn more about how IoT can help your field service organization reduce costs and increase efficiency – while reaching high levels of customer satisfaction.