See How our Help Desk Is Evolving
Product-Specific Email Addresses with 24×7 Monitoring!
As we continue to add clients across time zones in the U.S., and around the world, we are excited to announce a dedicated 24 x 7 team that will monitor Help Desk requests for our Sage X3 and Sage 500 clients. This team will take your email requests and create and assign tickets. In system-down situations, this team will escalate urgently to technical team members.
Soon, we will further enhance the service to include first level support for system down situations outside of regular business hours. Future enhancements include expanding the service to cover more types of requests and to make available new portals for your ticket entry and management.
To best provide this service, we have created two new email addresses for you to submit your product-specific Sage X3 and Sage 500 requests:
We also have a new phone number shared by Sage X3 and Sage 500 should you prefer to call in the request. The new phone number is 929-777-4175.
We look forward to any and all feedback regarding your Help Desk experience. Please contact your Account Manager or me, Frank Bernal, Support Consulting Manager, at firstname.lastname@example.org.