Website Managed Services Plans

A Plan to Fit Every Budget
To ensure the best value in service, we offer a variety of support packages that can be tailored to cover all your website needs.


Request Your Custom Quote

Services Bronze Silver Gold Platinum
Monthly Support Hours Included per Month (Business Analyst Support, Application Engineering Support) 0 8 20 40
Hosting Website Hosting
24×7 Server Uptime and Performance Monitoring
Security Advanced Security Monitoring
Routine Full-Site Backup
Version Controlled Codebase
Help Desk/
Customer Portal
Centralized Customer Portal &
Email Issue Logging
Fully integrated with our Developers,
Account Managers and Project Managers
Online Strategy Devoted Account and Project
Management Team
Strategic Analysis & Consulting
eCommerce, SEO, Online Marketing,
Social Media Integration
Dedicated Support Unlimited Platform Questions
Telephone Support
Full-Site Review & Reporting
(Yearly)

(Quarterly)

(Monthly)

 

Support Incidents / Response Time Overview

As part of any level of our Managed Services Plans, ongoing support is included. Here is an outline of the various support categories and what you can expect in terms of response time for a ticket.

LEVEL 1 Content Support
LEVEL 2 Strategic Consulting & Training
LEVEL 3 CMS Pages not displaying, submitting contact forms
LEVEL 4 Search returns no results, site performance (site load time significantly decreases)
LEVEL 5 Site outage, business logic interrupted, complete site outage or customers cannot place orders

 

LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
New Issue Response Time 8 hours 4 hours 4 hours 2 hours 2 hours
Issue Update Time 16 hours 8 hours 8 hours 8 hours 4 hours
Issue Escalation Time
(if necessary)
72 hours 24 hours 16 hours 12 hours 8 hours

Dedicated End-To-End Website Management

Get in Touch

Feel free to contact us anytime.

1-800-719-3307

info@netatwork.com

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