Sage X3 Xperience
Enhanced Sage X3 Service Experience Through an Annual Subscription

By: | Category: ERP

Our purpose is to help unleash your business performance, and proactively work towards giving you the best possible experience and value from your Sage X3 investment and Net at Work relationship. As part of this effort, we offer Sage X3 Xperience Service Plans which eliminate day-to-day time and materials billing and instead, are an investment that allows you to better plan and budget for your Sage X3 system optimization.

Our Sage X3 Xperience subscription plans eliminate time and materials billing and include the following services:

Support

  • Unlimited # tickets/year
  • Unlimited patches/hotfixes as required for ticket resolution
  • Quarterly health check and performance benchmark
  • Application service monitoring*

Under our Xperience plans, you will work with your assigned consultant and cc the helpdesk who will track tickets and provide performance reporting on your questions. Tickets will be for remote technical support on functionality already deployed. Also included are preliminary design sessions on any new functionality or reports, which would then be estimated and delivered as a separate consulting engagement.

Net at Work will install patches and hotfixes for you as required by the tickets to ensure you are getting the most from your Sage maintenance and support.

Net at Work will conduct quarterly health checks to keep your system running at peak performance. A Net at Work-developed process will also monitor services and trace files to alert us to any problems before your users notice any impact.

Training

  • Continuing education series
  • Personalized remote training classes
  • Onsite training sessions
  • Access to training sessions from Net at Work library*

Net at Work conducts group web-based continuing education courses which you can join live up to once a month (depending on plan level) to ask questions and get functional support on the topic.

Gold plan subscribers will also have up to 3 onsite training sessions that can cover any topics with content specific to the client’s business processes. (Travel expenses will apply.)

Subscribers will have access to view and download from the recorded library of training courses.

Business & Process Consulting

  • Business process review
  • Accounting review
  • Tactical planning calls
  • Technology roadmap sessions

A senior Net at Work consultant will review a critical business process up to four times per year (depending on plan level). We will suggest efficiencies, answer questions, and personalize your Visual Process Flows and dashboards to make Sage X3 easier to use and more effective and enjoyable for your team.

Also included will be up to 4 accounting reviews per year. A Net at Work finance expert will review commonly overlooked account reconciliation activities with your team to ensure the best practices are passed to your team for clean month ends.

Your Account Manager or the Consulting Manager of the Net at Work Sage X3 team will meet with your executive team up to once a month. Once or twice a year, we will meet with you to help you develop and then monitor a personalized technology roadmap for your Sage related systems. We will share news about upcoming releases and help you plan and budget for short and long term.

BI/Analytics

SEI widgets and reports

Receive new dashboards, reports, or inquiries throughout the year. We will install it for you and send you a functional brief and instructions on how to access.

Submit your ideas for new reports and queries and we will consider rolling them into the plan.

Deliverable Warranty

  • Unlimited support and fixes on any project deliverable

No more time and material on projects! For plan subscribers, any project we do will come with a fixed scope and price with an unlimited warranty to cover any issues that come up post-deployment.

Project Hours

  • Discount on project work for any Net at Work business unit

To get more value for your projects that will come up during the year, Gold subscribers will receive 10% off service hours to use on all the extra consulting, optimizations, and developments you do with Net at Work. Use this discount with your Sage X3 team or any department of Net at Work including Employer Solutions (HR), Customer Relationship Management (CRM), Document Management, and e-Commerce.

Upgrades

  • 1 upgrade pre-scheduled per year (must be hosted with Cloud at Work)

If hosted with Cloud at Work, the plans offer one upgrade service for your Sage X3 software per year. Upgrades will be planned with you so that you upgrade on your schedule. Take the shock out of upgrade budgets!

*Included at no additional charge when released later in 2020

To download the Sage X3 Xperience Service Plans brochure, click here.

For more information about how Net at Work can help unleash the power of your business or for any questions regarding Sage X3, please contact us.